Support Analyst
S R International•Harrisburg, PA
•Onsite
About The Position
Seeking a 3rd Level Support Analyst to provide support for PSDC SCCM, AirWatch, VDI, and Inmate environments. The role will troubleshoot and assist with hardware/software support escalations, work with IT Support staff and End Users, and provide instruction on processes and problem resolution.
Requirements
- Individual must pick up Commonwealth-issued equipment on the first day.
- Position requires an in-depth background check, including fingerprinting, with successful results.
Responsibilities
- Assist with SCCM deployments, application packaging, and other SCCM tasks.
- Maintain OSD task sequences and related packages.
- Support the AirWatch console, including asset and object management.
- Support VDI daily tasks, including session support and connectivity troubleshooting.
- Support the DOC Inmate environment, including troubleshooting, image testing, and customizations.
- Review/recommend hardware and software purchases and system integration/installation.
- Work with users to determine needs and specify IT requirements.
- Assess current computer resources for migration through interoperability testing of operating systems, networks, and applications.
- Review and evaluate industry technologies, including security and directory services.
- Develop/contribute to IT systems and test/evaluate beta products and applications associated with institutional and agency applications.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
