Template - Support Analyst

Sentinel•Downers Grove, IL

3d•Onsite

About The Position

We are seeking an on-site staffing resource for one of our clients located in Auburn Hills, MI. The schedule for the role is 8:30 AM – 5:00 PM, Monday through Friday. In this position, you will be responsible for supporting the customer’s network environment via service cases and performing network support tasks, as requested by the customer. The ideal candidate will be self-motivated, with the ability to perform autonomously and drive tasks to successful completion. A good troubleshooting methodology will also benefit candidates in this role. This position is a full-time onsite support role at our client located in Auburn Hills, MI.

Requirements

Must have hands-on experience with Cisco routers and switches
Experience working with Cisco networking platforms is REQUIRED
Experience troubleshooting networking issues required
Exceptional customer relations skills
The candidate must have a car, as this position requires travel between location and the transportation of equipment
A valid driver’s license and proof of vehicle insurance will be required
Legally authorized to work in the US without sponsorship
Must demonstrate a “can-do” attitude

Nice To Haves

CCNA certification is highly preferred
Familiarity with Palo Alto, Meraki, Fortinet, Cisco Security products such as FTD, FMC, AMP, DUO, Umbrella, etc.is a plus
Familiar supporting wireless networks with Cisco wireless LAN controllers using both traditional centralized deployments as well as converged access preferred