Support Analyst - Syspro

Harmar Mobility LLC • Sarasota, FL

3d

About The Position

This position provides assistance, advice, and solutions for standard to moderately complex ERP issues, ensure timely resolution of client requests, and contribute to team knowledge sharing. Responsible for maintaining service quality and supporting continuous improvement initiatives.

Requirements

• Requires a NQF 4 level of education
• 2-3 Years Experience in software design, testing, and/or troubleshooting
• Experience in customer service or client-facing roles .
• Experience with ticketing systems and case management .
• Good understanding of ERP systems and business processes .
• Solid troubleshooting and problem-solving skills (Conceptual understanding, analysis, debugging, troubleshooting and solution-provision) .
• Knowledge of basic database concepts and reporting .
• Familiarity with common integration methods .
• Understanding of user access management and security .
• Basic knowledge of system administration concepts .
• Organized .
• Ability to manage tight deadlines .
• Strong interpersonal skills .
• Ability to work efficiently in a broad cultural spectrum .
• Communication skills .
• SYSPRO knowledge .
• Industry knowledge .
• Microsoft Office, Microsoft SQL, SYSPRO Reporting Services .
• Business processes .

Nice To Haves

• Bachelor's degree in Computer Science or Computer Engineering advantageous
• SYSPRO ERP certifications preferred
• SYSPRO ERP experience preferred

Responsibilities

• Resolve standard to moderately complex technical issues and support requests .
• Document solutions and contribute to knowledge base maintenance .
• Follow established procedures and escalation protocols .
• Maintain accurate case management and tracking records .
• Participate in team meetings and knowledge sharing sessions .
• Support testing of system updates and maintenance activities .
• Assist with user training and documentation creation .
• Handle client communications and status updates .
• Collaborate with team members on problem resolution .
• Contribute to process improvement suggestions .
• Liaises with the software development team in order to solve problems or redirect them to the relevant parties .
• Support in response to functional issues .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED