Support Analyst- Operations

Sentrillion•Sierra Vista, AZ

3d•$36 - $37•Hybrid

About The Position

The Operations Support Analyst is a critical role responsible for supporting field operations through data analysis, reporting, and coordination of projects and resources across multiple regions. This role ensures operational visibility, efficient resource utilization, and alignment between Operations, PMO, and field teams.

Requirements

Associates Degree in a business-related field; 2 years of equivalent experience may be substituted for education.
Five years supporting Federal Government contracts in an administrative position.
Experience working with multiple groups in several locations and interacting with different levels of management in the commercial and federal marketplace
Read, analyze, and interpret business, professional, technical, or governmental documents.
Write reports, business correspondence and procedure manuals.
Effectively present information and respond to questions.
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
Define problems, collect data, establish facts and draw valid conclusions.
Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Proficient in Microsoft Office applications, to include Word, Excel, Outlook
Advanced Excel capabilities
Experience with reporting tools such as Power BI

Nice To Haves

Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals. Able to manage multiple priorities.
Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Responsibilities

Track key performance indicators
Analyze operational data to identify trends, risks, and performance gaps
Develop, maintain, and distribute operational reports and dashboards
Track and coordinate active projects across multiple regions
Maintain project trackers including schedules, status updates, and resource assignments
Ensure alignment between Operations, PMO, Engineering, and field teams
Track technician assignments and workforce allocation
Support capacity planning and workload balancing across regions
Coordinate between regional management to optimize resource utilization
Document meeting minutes, action items, and follow-ups
Ensure data integrity across platforms
Identify workflow inefficiencies and recommend improvements
Recommend and evaluate new software and tools to enhance operational capabilities
Support implementation of new systems, dashboards, and SOPs
Other duties as assigned.