Sales Operations Support Analyst

Campbell's • Hanover, PA

1d • $37,400 - $51,500 • Hybrid

About The Position

Since 1869, Campbell’s has connected people through food they love, stewarding iconic brands. This role is an opportunity to make a difference and build a rewarding career with opportunities to grow, innovate, and inspire. As a DSD Sales Operations Support Analyst, you will play a critical role in delivering reliable, high-quality support to sales and operations teams. By ensuring system accuracy, resolving issues quickly, and supporting day-to-day DSD operations, you will help maintain strong service levels and enable efficient route and distributor performance. This is a hybrid role based in Hanover, PA.

Requirements

• Associate’s degree and a minimum of 2 years of related experience, or equivalent combination of education and experience
• Strong attention to detail with the ability to accurately process data and transactions
• Strong interpersonal and communication skills with the ability to work across multiple functions and levels
• Ability to manage competing priorities and work independently with minimal oversight
• Proficiency in Microsoft Office and experience working with systems such as Oracle and SharePoint
• Ability to quickly learn and navigate new systems and tools

Nice To Haves

• Experience supporting DSD operations or distribution environments
• Familiarity with inventory management, order processing, or warehouse support processes
• Experience working with cross-functional teams in sales, operations, or supply chain
• Exposure to data reporting, auditing, or system error resolution
• Familiarity with Settlement Statements, claims management, or consignment inventory workflows

Responsibilities

• Serve as the first point of contact for inquiries from distributors, sales managers, DSD operations, and retailers, ensuring timely and thorough resolution
• Track and manage incoming issues, coordinating with cross-functional partners to ensure closure
• Maintain accurate warehouse authorization data and item setup for DSD locations and routes
• Support order processing, product credits, inventory accuracy, and error resolution across DSD systems
• Monitor IDP orders throughout the end-to-end consignment process to ensure accuracy, identify issues, and prevent disruptions
• Validate IDP delivery activity and troubleshoot discrepancies related to shipments, receipts, and inventory movements
• Assist with shrink issues, planning discrepancies, cycle counts, and nightly error reporting
• Audit warehouse transactions and ensure data accuracy to support operational decisions
• Create and maintain sample customer setups and DSD data entries
• Manage purchase orders, inventory, and support quarterly audit processes for Bill and Hold locations
• Maintain documentation including the Warehouse Support Manual
• Support claims processes and maintain relationships with partner brands
• Partner cross-functionally to ensure timely processing of route credits and alignment with settlement timelines
• Provide on-call support for system or application issues outside of standard business hours
• Provide SAP support to hubs, plants, and field teams, including troubleshooting system issues and resolving transactional errors
• Contribute to projects and continuous improvement efforts as needed

Benefits

• Medical insurance
• Dental insurance
• Short-term disability insurance
• Long-term disability insurance
• AD&D insurance
• Life insurance (for individual, families, and domestic partners)
• Matching 401(k) plan with immediate vesting
• Unlimited sick time
• Paid time off
• Holiday pay
• Free access to the fitness center (if in WHQ)
• Access to on-site day care (operated by Bright Horizons)
• Company store
• Campbell’s Cares program (matches employee donations and/or volunteer activity up to $1,500 annually)
• Employee Resource Groups (ERGs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree