Support Analyst I
About The Position
About Us: At KorTerra, we’re on a mission to prevent damage and save lives through innovative technology solutions for the energy and utilities industries. Our collaborative and customer-focused environment empowers us to deliver impactful products that truly make a difference. KorTerra supports a hybrid work policy, requiring 2 days per week on site at our office in Chanhassen, MN. This shift for this position is 9am-6pm. About You KorTerra is looking for a highly motivated IT professional to assist our clients nationwide on the use of our product suite. Qualified candidates must possess excellent customer service skills and a strong understanding of computers and a desire to expand their software, database, web, and overall technical expertise. We offer the opportunity to learn a variety of IT skills and considerably grow your technical skill set. We will train the successful candidate to work with Microsoft SQL Server, IIS, .NET applications, iOS/Android mobile applications, VMWare, cutting edge mapping/GPS technology, and more.
Requirements
- Technical degree or equivalent work experience required.
- Strong verbal, writing, and organizational skills.
- Excellent customer service attitude.
- Ability to identify problems and actively seek solutions.
- Ability to multi-task and superior problem-solving skills is essential.
- Self-motivated, ability to work independently and perform well as a member of the KorTerra team.
Responsibilities
- Assisting clients on daily support issues via phone or email. Clients range from typical end-user to IT manager of a large company.
- Assisting clients on the setup, configuration, and use of the KorTerra software suite.
- Perform database queries, install software patches, and provide technical expertise.
- Troubleshooting a wide variety of technical issues.
- Performing full system installation and integration into existing client infrastructure.
- Log and track support issues through resolution.
- Deliver progress reports to management staff and customers.
- Assist in the testing of KorTerra applications.
- Provide online training and product demonstrations.
Benefits
- Medical, Dental and Vision
- Flexible PTO Program
- Paid Sick and Safe Leave
- 401k with company match
- Life Insurance, LTD, and AD&D Insurance
- Flexible Spending Accounts
- Monthly company events
- Hybrid and flexible work schedule
- Professional development stipend
- and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
