Financial Advisory - Support Advisor

Kestra•Houston, TX

120d

About The Position

The Support Advisor reports to the Location Lead Advisor and plays a critical role in maximizing the Lead Advisor’s efficiency. The position supports daily operations and ensures activities adhere to established regulatory and compliance requirements. The Support Advisor attends client meetings, prepares analyses and materials, supports financial planning and investment activities, responds to basic client questions, and coordinates with custodians, broker-dealers, carriers, and internal teams. The role also maintains CRM and compliance records, assists clients with online access, and performs other duties assigned by the Lead Advisor(s).

Requirements

Series 7, Series 65, and Series 63 or Series 66 licenses are required.
Two to five years in a similar role and a minimum of three years of financial services industry experience are required.
Strong verbal and written communication skills and a positive, professional phone presence.
Excellent attention to detail and ability to manage multiple priorities effectively.
Understanding of investment products and portfolio construction.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and SharePoint.
A forward-thinking, problem-solving mindset and ability to anticipate client and team needs.
Client-first attitude and commitment to delivering exceptional service.
Internal applicants must be in good standing and have at least one year of service with Kestra. They must also have at least one year in their current role unless approved by an EVP.

Nice To Haves

Undergraduate degree preferred.

Responsibilities

Attend client meetings and take extensive notes.
Analyze client information; prepare reports and presentations; and manage reports in portfolio management systems such as Albridge, eMoney, and Envestnet.
Answer basic investment and financial planning questions for clients.
Enter information into eMoney and prepare draft financial plans.
Analyze asset allocation and generate rebalancing trades.
Research products, investment managers, services, and pricing, and contact carriers for information.
Create custom reports for purchase-decision analysis or planning scenarios.
Interface with the broker-dealer or custodian to obtain information or account data and convey service requests.
Maintain information related to job duties in the CRM.
Forward complaints to the compliance department and maintain records for auditing.
Maintain detailed records, communicate effectively with teams, and address compliance risks analytically.
Assist clients with online access.
Perform other duties as assigned by the Lead Advisor(s).