SupplySight Field Service Representative - Detroit, MI Market

R.S. Hughes•Wixom, MI

1d•Onsite

About The Position

R.S. Hughes Company, Inc. is a dynamic, North American distributor of industrial supplies founded in 1954. With over 40 warehouse sites in the United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products. We are looking for individuals who are willing to embrace the challenges of being expected to be the best and join our team. The SupplySight Field Service Representative reports to Sales Management and works closely with the corporate SupplySight Operations team. This field-based position is critical for maximizing customer experience by ensuring optimal inventory is present and ready for use within their facilities, focusing on meeting target KPIs through operational excellence and customer service. At least 80% of the Service Representative’s time will be spent in the field at customer facilities, adhering to all company policies and safety protocols.

Requirements

Minimum of high school diploma required
Valid state issued driver license (Required)
1-year B2B Sales and/or Merchandising / Operations experience desired
Effective communication and organizational skills
Strong work ethic with focus on Results
Detail Oriented
Strong Problem-solving capabilities
Ability to work independently and within a team.
Entrepreneurial Spirit
Basic Excel and data analysis skills
Ability to adapt and become proficient in our internal ERP and Web Based Platforms
Ability to lift up to 50 pounds and stand for extended periods during physical inventory counts.

Nice To Haves

Bachelor's degree in supply chain management, merchandising or related degree highly preferred.

Responsibilities

Provides exceptional customer service by directly delivering SupplySight program support at the customer’s facility.
Develop strong relationships with key customer personnel and participate in negotiations and discussions aimed at continuously improving the program.
Acts as a first line of contact to answer questions for customers, supporting product additions, updates, or changes.
Develops an understanding of major product groupings and products to effectively service, stock, and present product solutions while at the customer facility.
Maintain organized inventory in accordance with RSH policies to ensure proper labeling, storage, handling, and packaging (including temperature and time sensitive materials).
Demonstrate strong teamwork and communication skills by collaborating with the inside operations team and the assigned outside sales representative to ensure the highest level of customer support.
Utilize company vehicles to efficiently resupply onsite Inventory Management (IM) programs, ensuring precise inventory levels are sustained so customers consistently receive the necessary materials in a timely manner.
Service and maintain equipment located at SupplySight Program customer sites.
Oversee and assist with preparing orders prior to delivering them to customer facilities.
Perform other job duties as assigned.