Field Technician - Detroit, MI

Window Nation•Detroit, MI

1d•Onsite

About The Position

Window Nation is seeking to recruit the best talent to join their team, with a strong emphasis on growth, both professionally and personally. The company fosters a culture where employees can be their authentic selves and grow together. This role involves visiting residential customer sites to measure windows and doors, ensuring orders meet installation specifications, and supporting the pricing process with accurate measurements. The Field Technician will also review installation projects with customers, anticipate and resolve potential issues, execute change orders, and maintain service parts inventory. A key aspect of the role is to develop and maintain proficiency with all Window Nation products, installation techniques, and service techniques, along with a substantive knowledge of product, installation, and construction basics. Maintaining a valid driving record, the ability to safely use an extension ladder, passing EPA certification, and knowledge of local permit requirements are also essential.

Requirements

High School Diploma, GED, or equivalent
2+ years professional experience measuring replacement windows
2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects
Valid Driver’s License

Nice To Haves

Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferred
Capability to navigate various applications on an iPad
Customer-centric mindset
Superior time and project management skills
Ability to navigate a CRM system (i.e., SalesForce, Dynamics, Microsoft systems)

Responsibilities

Visit residential customer sites to measure each window, door, sliding glass door opening as needed
Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements
Support pricing process by providing accurate measurements and assessments for labor/materials
Review installation project/process with customers
Anticipate roadblocks that could impact customer expectations, job costs and/or code performance; recommend solutions
Execute change order specifications
Maintain service parts inventory and equipment
Complete service assessments; identify needed services, materials, and labor to relevant stakeholders
Fulfill service appointment specifications
Ability to learn and stay proficient with all Window Nation products, install techniques, and service techniques.
Maintain proficiency to do all tasks of the position.
Maintain a substantive knowledge of product, install techniques, and construction basics
Maintaining a driving record that meets company’s insurance standards
Ability to use an extension ladder in a safe manner to measure windows and perform services
Must be able to pass EPA certification and follow EPA Regulations
Knowledge of local permit/license/historical/HOA requirements