Valet Attendant - Detroit, MI

Parking Management•Detroit, MI

15h•Onsite

About The Position

As a Valet Attendant, you are the first impression and the final goodbye for guests, creating a welcoming, professional experience from arrival to departure. This role involves safely and efficiently parking and retrieving vehicles while delivering exceptional customer service with energy, confidence, and attention to detail. The ability to move quickly, communicate clearly, and maintain a polished presence is key to shaping the guest experience. This position offers the opportunity to earn competitive pay plus tips while building valuable customer service skills in a fast-paced hospitality environment.

Requirements

High school diploma or general education degree (GED).
Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.
A valid driver’s license.
Reliable transportation.
Maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Provide exceptional guest service through professional communication, active listening, and personalized assistance.
Follow company policies and procedures.
Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.
Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion.
Adhere to safety procedures, take appropriate action when needed, and report unsafe conditions.
Properly using and maintaining equipment to ensure workplace efficiency and safety.
Stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions.
Maintain a professional appearance and adhere to uniform and grooming standards.
Flexibility to work nights, weekends, and holidays is essential.
Employee may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications.

Nice To Haves

Customer service experience preferred.

Responsibilities

Conduct vehicle damage inspections and document parking locations on claim tickets.
Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures.
Follow all safety protocols to maintain personal and vehicle security.
Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
Keep valet areas clean, organized, and presentable always.
Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service.
Balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments.
Maintain regular attendance, adhere to company policies, and uphold standards for safe and efficient parking operations.
Arrive on time, in full uniform, and properly groomed before clocking in.
Perform other tasks as needed to support the company’s operational goals, while remaining flexible and responsive to changing business needs.
Attend required staff meetings and complete all assigned training modules on time.