Supply Operations Senior Associate
About The Position
The Supply Operations team ensures accuracy in event setup, inventory loading, and pricing across all sales channels for live events such as shows, tennis matches, and festivals. TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, utilizing innovative product design and technology to create seamless discovery and purchase journeys. Their portfolio includes brands like TodayTix, New York Theatre Guide, and London Theatre, connecting millions of customers with live entertainment. TTG leverages data and insights to help cultural institutions reach engaged audiences and increase revenue. As part of MARI, a global events and experiences company, TTG is expanding its reach and impact. The company fosters a nimble, growth-oriented environment that values adaptability, curiosity, and a bias toward action. New employees benefit from a structured 90-day onboarding process with clear goals and feedback-driven performance reviews. The team is collaborative, passionate, and supportive, encouraging diverse voices and perspectives. This role is US-based and requires weekend and on-sale coverage as part of a rotating schedule, with hours tracking the markets covered.
Requirements
- Experience owning a defined slate of live-events or ticketing work, not just supporting one.
- An example of solving a problem independently, and a separate example of escalating something that genuinely needed it — we're looking for the judgment to tell the two apart.
- Real use of AI tools on your own work, with a specific example.
- Clear, proactive communication with partners and internal teams.
- Solid spreadsheet skills and comfort with operational data.
- Flexibility for weekend/on-sale shifts per quarter.
Nice To Haves
- Some experience mentoring or informally guiding less experienced colleagues.
Responsibilities
- Own a book of events end to end for day-to-day complexity — setup, inventory, pricing, amendments, offers and access programs.
- Solve routine problems yourself; escalate selectively when something is genuinely new or high-stakes.
- Suggest process or automation improvements with reasoning. You're not expected to have unilateral authority to kill a process — that's the next level — but you should be the one noticing and building the case.
- Use AI tools to reduce your own repeat work, and check output before it's used operationally.
- Informally mentor newer Associates on your team — share what you know; you're not expected to own their onboarding.
- Act as a known contact for partners on your book, and keep your immediate team and adjacent departments (Merchandising, Partnerships, CX) current on your slate's status.
Benefits
- Hybrid work environment (blend of in-office and at-home days)
- Up to 4 weeks per year of flexible 'work from anywhere'
- Healthcare, vision, and dental plans, with generous contributions from the company
- Life and disability insurance
- Paid Parental Leave
- Generous 401(k) Matching
- Flexible Paid Time Off
- Free membership to One Medical Group & Employee Assistance Program
- Annual Professional Growth Budget
- Employee donation matching
- Employee Referral Program
- Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
