Supply Operations Senior Associate
About The Position
The Supply Operations team ensures that when a customer books a ticket to a live event, all backend processes are accurate, including event setup, inventory loading, and pricing across all sales channels. TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, connecting millions of customers with live entertainment through innovative products and technology. As part of MARI, TTG is expanding its reach and accelerating its vision to redefine the event lifecycle. TTG fosters a nimble, growth-oriented environment that values adaptability, curiosity, and a bias toward action. New hires benefit from a 90-day onboarding process with clear goals and milestones. The company emphasizes feedback for growth through twice-yearly performance reviews and promotes a collaborative, passionate, and supportive team culture. TTG encourages applications from all backgrounds to bring diverse voices and perspectives to the team.
Requirements
- Experience owning a defined slate of live-events or ticketing work, not just supporting one.
- An example of solving a problem independently, and a separate example of escalating something that genuinely needed it — we're looking for the judgment to tell the two apart.
- Real use of AI tools on your own work, with a specific example.
- Clear, proactive communication with partners and internal teams.
- Solid spreadsheet skills and comfort with operational data.
- Flexibility for weekend/on-sale shifts per quarter.
Nice To Haves
- Some experience mentoring or informally guiding less experienced colleagues.
Responsibilities
- Own a book of events end to end for day-to-day complexity — setup, inventory, pricing, amendments, offers and access programs.
- Solve routine problems yourself; escalate selectively when something is genuinely new or high-stakes.
- Suggest process or automation improvements with reasoning.
- Use AI tools to reduce your own repeat work, and check output before it's used operationally.
- Informally mentor newer Associates on your team — share what you know; you're not expected to own their onboarding.
- Act as a known contact for partners on your book, and keep your immediate team and adjacent departments (Merchandising, Partnerships, CX) current on your slate's status.
Benefits
- Hybrid work environment (blend of in-office and at-home days)
- Up to 4 weeks per year of flexible 'work from anywhere'
- Healthcare, vision, and dental plans, with generous contributions from the company
- Life and disability insurance
- Paid Parental Leave
- Generous 401(k) Matching
- Flexible Paid Time Off
- Free membership to One Medical Group & Employee Assistance Program
- Annual Professional Growth Budget
- Employee donation matching
- Employee Referral Program
- Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
