Supply Operations Associate, Programmatic

Big Happy • New York, NY

3d • Remote

About The Position

The Supply Operations Associate supports the Supply Partnerships team in managing and growing relationships across SSPs, mobile web publishers, and DOOH media owners. Reporting to the Sr. Manager of Supply Partnerships & Operations, this role focuses on performance monitoring, platform testing, and troubleshooting, and serves as the team’s first line of insight into supply performance.

The position is remote in the United States, except for candidates within commuting distance of the NYC or Chicago offices, for whom it is hybrid with three days in the office. Compensation is $75,000–$92,000 total, inclusive of base pay and bonuses; the range depends on candidate location and expertise.

Requirements

• 1–3 years of experience in ad tech or programmatic, on the SSP, DSP, publisher, or agency side.
• Working knowledge of PMPs, deal IDs, and supply path concepts.
• Strong Excel and data analysis skills, with a keen eye for data accuracy.
• Clear, professional communication with external partners.
• Highly organized and able to manage multiple partners and follow-ups at once.

Nice To Haves

• Exposure to SQL or BI tools such as Looker or Quicksight.
• Experience with DOOH and/or mobile web supply.

Responsibilities

• Own day-to-day performance tracking across SSPs and PMP deals, flagging underperformance early and leading initial root-cause analysis.
• Support PMP audits by identifying stale or underperforming deals and gathering data needed for renegotiation.
• Coordinate custom PMP setup with media owner partners, translating campaign needs and targets into deal specifications.
• Coordinate regular partner business reviews by pulling statistics, preparing decks as needed, and tracking follow-ups to completion.
• Serve as the first point of contact for partner questions and issues, escalating to senior team members as needed.
• Support site list reviews, inventory quality checks, and platform access management.
• Maintain internal dashboards tracking partner and deal performance and ensure data accuracy.
• Partner with PAS, Managed Service, DIG, Tech, and other Big Happy teams to resolve issues and align on priorities.
• Support and document structured tests of SSP platforms against benchmark partners.

Benefits

• Healthcare, dental, and vision benefits.
• Unlimited PTO.
• HSA/FSA match program.
• Participation in Big Happy’s stock program.
• Paid parental leave.
• Half-day Fridays, except in Q4.
• Team camaraderie, celebrating wins, learning from challenges, and supporting continuous career growth.
• A workplace culture where employees can be themselves, contribute meaningfully, and be valued for their impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed