Supply Operations Associate (Fixed Term Contract)

TodayTix Group•New York, NY

15h•Hybrid

About The Position

The Supply Operations Associate is an individual contributor role responsible for supporting the accurate setup, maintenance, and day-to-day operational execution of live events across the US market. This role focuses on high-quality operational delivery at scale—ensuring events, inventory, and pricing are executed correctly across sales channels, and that partner and internal requests are handled efficiently and professionally. Associates work within clearly defined processes and receive guidance from senior team members, while developing confidence in identifying issues, asking the right questions, and escalating appropriately. The Supply Operations Associate collaborates closely with other Supply Operations team members and cross-functional partners to support onsales, live trading, access programs, and post-event checks. Success in this role is driven by attention to detail, strong communication, and a service-oriented mindset. This is a 1-year, fixed-term contract role. Candidates must be based in the greater NYC area. The role requires a minimum of 2 days per week in the NYC office and will cover weekend days as well as weekdays. The fixed salary for this role is $55,000 per year.

Requirements

Experience in live events, ticketing, operations, or another detail-heavy, high-volume operational environment.
Interest in the end-to-end ticketing lifecycle for live events.
Strong attention to detail and comfort executing structured, repeatable tasks.
Clear written communication skills and confidence working via email and internal tools.
Strong organizational skills and ability to manage multiple tasks and deadlines.
Comfort working with spreadsheets and basic reporting tools (Excel or similar).
A proactive, service-oriented mindset and willingness to ask questions and learn.
Flexibility to support event schedules, including some weekend coverage.
An interest in theatre, arts, festivals, or live entertainment more broadly.

Responsibilities

Support the setup and maintenance of UK events across internal systems and sales channels.
Load and manage ticket inventory with a strong focus on accuracy and completeness.
Process event amendments, cancellations, and postponements in coordination with senior team members.
Assist with UK access programs, including rush, lottery, and other initiatives.
Respond to day-to-day operational inquiries from UK venue and supply partners, primarily via email and internal tools.
Communicate clearly and professionally regarding inventory status, updates, and operational changes.
Work closely with senior associates and managers to resolve issues and escalate risks when needed.
Support the preparation of operational reports and routine checks.
Assist with post-event reconciliation tasks and investigations into discrepancies.
Follow audit and quality-control processes, flagging potential errors or inconsistencies.
Coordinate with Merchandising, Partnerships, Venue Partners, and Customer Experience teams to support smooth event launches and sales.
Support the rollout of new tools, integrations, and operational processes in the UK market.
Follow documented SOPs and contribute feedback to improve workflows and documentation.

Benefits

Hybrid work environment (blend of in-office and at-home days)
Up to 4 weeks per year of flexible 'work from anywhere'
Healthcare, vision, and dental plans, with generous contributions from the company
Life and disability insurance
Paid Parental Leave
Generous 401(k) Matching
Flexible Paid Time Off
Free membership to One Medical Group & Employee Assistance Program
Annual Professional Growth Budget
Employee donation matching
Employee Referral Program
Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits