Supply & Mail Services Assistant

SSO•Madison, WI

4d•Onsite

About The Position

The Supply and Mail Services Assistant (SAMS) / Records Specialist provides critical administrative support, ensuring accurate processing of mail, records, and agency documentation. This role requires strong attention to detail, excellent customer service skills, and the ability to work efficiently in a structured, in-office environment.

Requirements

Strong attention to detail and commitment to accuracy
Excellent customer service and interpersonal skills
Effective time management and ability to prioritize workload
Clear verbal and written communication skills
Ability to build and maintain working relationships at all levels
Strong data entry skills with a focus on quality and accuracy
Basic research and problem-solving abilities
Proficiency in Microsoft Office (Word, Excel, Outlook, Access)
Ability to learn and use records management and mail processing systems

Nice To Haves

Experience with records management or document processing
Knowledge of shipping procedures and mailroom operations
Experience using scanning/imaging systems and workflow software

Responsibilities

Process incoming and outgoing mail, shipments, and deliveries (UPS, FedEx, etc.)
Perform accurate data entry and maintain records within agency systems
Scan, index, and manage documents using imaging and workflow software
Conduct research and resolve record discrepancies or inquiries
Maintain organized filing systems and ensure accurate recordkeeping
Support internal teams with administrative and operational tasks
Operate mailroom and office equipment (copiers, scanners, postage systems)
Assist with supply management and distribution across departments