Supply Client Service Team Lead
About The Position
Boland is a leading HVAC and building systems provider serving the DC, Maryland, and Northern Virginia region. We deliver sustainable, energy-efficient solutions to commercial, industrial, and institutional clients. Boland has been named "Best Place to Work" by Washington Business Journal 19 times and is an industry leader in advanced HVAC technology with a strong culture of training, growth, and support. The Supply Client Service Team Lead is responsible for attaining assigned sales revenue targets, processing client orders, and responding to client inquiries, questions, and concerns regarding Boland Supply. This role also involves SalesPad documentation, review, and follow-up of open opportunities for themselves as well as Senior Client Service Representatives and Client Service Representatives.
Requirements
- High School diploma or equivalent experience and education required
- 4 Years of inside technical sales or related experience
- Experience with HVAC or related business
- Able to operate a forklift
- Proficient in Word and Excel
- Detail-oriented, organized, great communication and writing skills
- Problem solver, able to multitask, excellent interpersonal skills
Nice To Haves
- Technical School or Associate's degree in Electronics or HVAC preferred
Responsibilities
- Answer client calls, identifies parts and provides reasonable technical support to clients in a prompt and professional manner
- Identifies and processes client orders for HVAC parts, equipment, and supplies via the internet, fax, phone and over the counter
- Responds to client's inquiries or questions regarding products or services
- Responsible for Salespad documentation, follow-up, and closure of open opportunities for themselves as well as Senior Client Service Representative and Client Service Representatives
- Quote follow up for their quotes, as well as the Senior Client Service and Representatives
- Develop or assist with the development of product promotions with the Store Manager
- Drives sales by actively making clients aware of product promotions as well as work with the Senior Client Service and Representatives
- Determines best method to resolve minor problems to ensure client satisfaction and company adherence to policies
- Responsible for maintaining transactions via the cashbox/ drawer, checks and credit cards, as well as balancing at the end of the day
- Effectively review and communicate department reporting and results
- Responsible for warranty administration
- Maintains accurate inventory status by adhering to proper processes and procedures
- Prepares for and participates in physical inventory as scheduled
- May load and unload shipment of parts, supplies, and equipment
- Handles emergency phone and client service duties after hours as necessary
- Maintains training in order to keep up with new products and technology
- Responsible for the training and mentorship of the Senior Client Service and Representatives
Benefits
- Excellent pay and benefits
- Great and supportive work environment
- Professional training and growth
- Generous educational assistance program
- Recognition and outstanding co-workers!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
