Supply Chain Specialist

Aston Carter•Tampa, FL

2d•$25 - $25•Onsite

About The Position

The Supply Chain Specialist provides dedicated customer support to internal and external stakeholders by executing departmental objectives and tactical plans that support corporate business growth. This role proactively addresses service issues and customer concerns, collaborates closely with leadership when responding to customer needs, and ensures that customer orders are shipped on time and in full while delivering a high standard of service excellence.

Requirements

Minimum of 1 year of supply chain-related experience, preferably in a manufacturing environment.
Hands-on experience with order management, purchasing, or order entry in a business-to-business setting.
Practical SAP experience, including working with purchase orders, inventory, and data entry within SAP.
Experience in supply chain management and familiarity with inventory processes
Ability to work effectively with spreadsheets and manage data accurately.
Strong customer service orientation with experience supporting business customers.
Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Ability to work well under pressure and manage multiple priorities and deadlines.
Demonstrated problem-resolution skills with a focus on identifying root causes and implementing solutions.
Capacity to work independently in a self-directed manner while collaborating effectively with cross-functional teams.
Ability to adapt to change and adjust to evolving processes, systems, and customer requirements.
Good overall computer skills and comfort working with technology-driven processes such as EDI.

Nice To Haves

Experience working in a manufacturing company with exposure to purchasing, order entry, or inventory management.
Business-to-business customer service experience, especially with procurement or buyer contacts.
Experience managing orders where a high percentage are received via EDI, with some manual order entry.
Familiarity with vendor sub-systems and maintaining customer-specific requirements.
Ability to build and maintain strong customer relationships while supporting sales and operations teams.
Interest in continuous improvement initiatives and contributing to process optimization.
Motivation to grow within the organization, with an interest in advancement opportunities.
Strong written and verbal communication skills for clear, professional interaction with internal and external stakeholders.

Responsibilities

Manage customer orders accurately and on time for an assigned regional commercial team, communicating directly with buyers to confirm requirements and expectations.
Perform daily audits of open orders, including researching and rescheduling orders that remain open from previous days to ensure timely fulfillment.
Review orders for completeness and accuracy, obtaining required information and approvals (such as resolving pricing discrepancies and securing approval to ship close-dated cases) before releasing orders for shipment.
Schedule dock appointments for collect pickup (CPU) customers and maintain these appointments within the designated scheduling application.
Oversee delivered orders in coordination with the in-house transportation department to ensure on-time and accurate delivery.
Collaborate with the Customer Experience Manager, Production Planner, Demand Planner, Warehouse Manager, and Materials Manager to confirm additional product requirements, such as promotions or new distribution centers/stores, and ensure these requirements are clearly communicated and understood.
Determine when product substitutions or date changes are necessary for order fulfillment based on projected shortages and communicate changes to relevant stakeholders.
Build strong, confident relationships with customers while supporting sales personnel in identifying customer ordering practices that are inconsistent with agreed service levels.
Review aged inventory and discontinued items at company-owned bottling operations and co-packer locations, and support decisions related to disposition and order planning.
Maintain customer requirements in vendor sub-systems, ensuring data is accurate and up to date.
Use SAP T-codes to identify and resolve pricing discrepancies in accordance with established standard operating procedures.
Partner with management and other stakeholders on IDOC reports to correct EDI errors, update customer files with new items, and communicate data revisions to the Customer Experience Manager.
Provide accounts receivable with invoice management support to resolve short or overpayments and claims, communicating issues, root causes, and resolutions to internal and external customers in a timely manner.
Manage returns, damage claims, and complaints by identifying causes, communicating resolutions to affected business partners, assigning action items, and ensuring appropriate approvals are obtained.
Ensure the accuracy and completeness of root cause data used in Supply Chain Key Performance Indicators.
Participate actively in team initiatives focused on continuous improvement, contributing ideas and supporting implementation of process enhancements.
Work closely with customer procurement contacts, primarily via email and EDI, with some phone communication and manual order entry as needed.