Supply Chain Quality Assurance Team Member
About The Position
This role ensures customer orders are fulfilled according to quality guidelines by performing inspections of products before delivery and documenting the results. The team member will ensure products meet the highest standards of quality and customer expectations. This position also involves researching and resolving inventory discrepancies, cancelled picks, and picks on hold. Additionally, the role includes monitoring daily shrink in the Flatbed Fulfillment Center (FFC), communicating compliance issues, reporting WMS issues, and auditing processes across the facility. The team member will work closely with supervisors and associates to correct errors, deliver coaching and feedback on quality performance and safe behaviors, and identify and resolve safety issues on the floor.
Requirements
- High School or GED
- 2 years’ experience in quality assurance and distribution center operations
- Basic math and reading comprehension skills
- Basic computer skills including a working knowledge of Microsoft Office
- Experience with software applications such as Excel, Access, and WMS
- Experience using troubleshooting processes to resolve problems
Nice To Haves
- Experience managing multiple projects/tasks simultaneously requiring a strong ability to prioritize and manage time
Responsibilities
- Ensures customer orders are fulfilled per quality guidelines performing inspections of products prior to delivery to customers and documenting results in accordance with established procedures
- Ensures products meet the highest standards of quality and customer expectations met, if not exceeded
- Researches and resolves inventory discrepancies
- Researches and resolves cancelled picks, picks on hold, and other applicable duties
- Researches and monitors Flatbed Fulfillment Center (FFC) shrink daily providing key information to FFC Operations Support Supervisor
- Communicates compliance issues to FFC Operations Support Supervisor
- Reports WMS issues impacting day-to-day operations and optimization troubleshooting and providing support to resolve issues in a timely manner
- Audits processes across the facility ensuring correct processes are utilized, recording inaccuracies, and providing information to the FFC Operations Support Supervisor
- Conducts audits on shipments and warehouse cycle schedules
- Works closely with supervisors and associates to correct errors
- Delivers coaching and feedback to team members related to quality performance and safe behaviors
- Identifies and resolves any safety issues on the floor and notifies the appropriate party for resolution if necessary
- Performs other quality assurance job duties as assigned
Benefits
- exceptional benefits and opportunities to grow their skills
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
