Supply Chain Program Specialist — Global Technology Fulfillment, OTS- Supply Chain:Technology Fulfillment Services Execution (NA)

Amazon • Nashville, TN

1d • Onsite

About The Position

In this role, you are the execution lead for technology fulfillment across multiple concurrent demand streams — launches, operations, and programs — within your region. You'll interpret demand signals, drive cross-functional coordination with deployment, logistics, and vendor teams, and own delivery performance from order creation through completion. You serve as the go-to for translating operational complexity into clear recommendations and resolving fulfillment blockers before they impact customers. You'll also mentor execution specialists around you, raising the bar through coaching and modeling — owning the outcome, not just your own workload. When something goes wrong, you own the recovery. When fulfillment runs clean, it's because you drove it there.

Requirements

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• 2+ years of supply chain experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Responsibilities

• Drive end-to-end fulfillment execution across multiple demand streams — launches, operations, and programs — owning delivery performance from demand signal through order completion.
• Lead cross-functional coordination with deployment, logistics, planning, and vendor teams to resolve fulfillment blockers and align delivery commitments with customer milestones.
• Own supplier escalation management and delivery tradeoff recommendations to maintain on-time, in-full performance across your portfolio.
• Drive process improvement initiatives, technology adoption, and standardization efforts that increase execution efficiency and reduce manual intervention across your region.
• Mentor fulfillment execution specialists by reviewing their work, coaching on escalation structure and data-driven decision-making, and raising the operational bar across the team.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level