Supply Chain Process Change Manager

Kroger•Blue Ash, OH

About The Position

This role provides strategic leadership for the eCommerce Forecasting and Replenishment function, with accountability for driving process improvement, leading analytics teams, and advancing replenishment methodologies across the organization. The position is responsible for establishing a high-quality forecast process, overseeing replenishment evolution initiatives, integrating new technologies and best practices, and ensuring alignment with business objectives. The leader manages both people and processes, including talent development, organizational design, project prioritization, cross-functional stakeholder engagement, and performance management. Success in the role requires extensive experience in demand planning, forecasting, process reengineering, Lean/Six Sigma methodologies, and project management, along with strong analytical, problem-solving, communication, and change leadership skills. Preferred expertise includes inventory management, replenishment, and broader supply chain operations. Coordinate the development of solutions and projects. Direct the use of Lean or Six Sigma Methods to gather, summarize, and analyze data necessary for solution development and rollout. Facilitate and lead efforts across the Supply Chain in support of Fresh initiatives, eliminating non-value-added activities, and enhancing the Customer 1st Strategy. Support objectives and coordination with cross functional teams within G.O. and Divisions. Develop solutions working collaboratively with G.O., Divisions and Supplier Community in support of our Customer 1 st Strategy . Role model and demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Requirements

Demonstrated competency in developing efficient and effective solutions to diverse and complex business problems
5 years experience in business process re-engineering or process improvement utilizing Lean/Six Sigma methodology
5 years direct project management experience
Trained in Six Sigma/Lean Process Improvement
Ability to guide a team of highly driven and talented individuals
Ability to prioritize and assign work according to business priorities and strategies
Strong analytical and conceptual skills
Understanding of organizational impacts that result from changes in business processes and technologies
Ability to direct the development and documentation of business processes
Ability to escalate issues appropriately and drive them to resolution
Excellent facilitation skills with the ability to drive toward solutions.
Ability to maintain a solutions-focused approach

Nice To Haves

DC/Plant Operations Supply Chain
Extensive experience in demand planning, forecasting, process reengineering, Lean/Six Sigma methodologies, and project management
Strong analytical, problem-solving, communication, and change leadership skills
Preferred expertise includes inventory management, replenishment, and broader supply chain operations

Responsibilities

Facilitate and lead the process improvement activities developing sustainable processes and solutions that drive supply chain efficiencies, eliminate non-value-added activities and enhance our Customer experience.
Lead the design of streamlined enterprise-level business processes that improve Freshness, support growth plans, decrease cost, and meet our business strategy.
Develop scope and approach of major Supply Chain initiatives, prioritize project deployment and align resources to projects.
Establish and maintain relationships with Senior Management to understand and document business strategies.
Guide the facilitation of working sessions to develop current and future state processes.
Set process modeling and documentation standards and update standards.
Manage multiple supply chain projects while adhering to timelines and budgets.
Work with Logistics Manager Communications Organizational Development, and Corporate Training and Development, to develop training modules consistent with the standards.
Consult with subject matter experts to develop potential business and technology solutions; advise on impact to business processes.
Define and document current and future state business processes, identify process improvement needs and develop plans to implement suggested improvements.
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports.
Coordinate review of inbound capacity models and DC inbound appointment scheduling to improve inventory service levels and operational effectiveness
Develop strategy and processes to monitor and improve supplier performance against buyer requested arrival dates