Supply Chain Operations Lead

JLL•Chicago, NY

2d•Remote

About The Position

The Supply Chain Operations Lead ensures vendor invoice and work order contractual compliance by collaborating with cross-functional teams to deliver accurate, timely invoicing. This role drives process improvements, establishes governance routines, and resolves compliance issues across vendor management, sourcing, facilities management, finance, and procurement central services.

Requirements

Advanced proficiency in Microsoft Excel (data analysis, pivot tables, reporting)
Excellent written and oral communication skills for stakeholder engagement at all levels
Ability to mentor colleagues and provide technical guidance
Strong organizational skills with capacity to manage multiple priorities independently
Professional composure under pressure
Detail-oriented and self-motivated with strong organizational skills and the ability to handle and follow through on multiple priorities in a changing environment
3–5 years in facilities management, vendor management, or supply chain operations
2+ years working with Corrigo or similar work order management systems
Demonstrated experience leading process improvements and establishing governance frameworks
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Project management experience preferred
Bachelor's degree in supply chain management, facilities management, business administration, or related field preferred
Associate's degree with equivalent experience considered

Responsibilities

Ensure rate cards and recurring work schedules align with vendor contracts and are managed appropriately in Corrigo (JLL's Centralized Maintenance Management system)
Draft recurring work schedules and loader files with Sourcing partners
Review monthly reports to add, edit, or suspend schedules in partnership with the Account Business Operations Analyst (BOA)
Manage work order invoice interface errors and investigate root causes to prevent recurrence
Manage Landlord and Non-Connected Vendor Authorized No Charge processes
Liaise with vendors to resolve invoicing and work order inquiries including rate cards and recurring work schedules
Monitor vendor performance data in Corrigo and support corrective actions
Assist with Vendor Open Accounts Receivable (AR) reviews and track timely resolution
Develop and enforce operational procedures and Standard Operating Procedures (SOPs)
Create work order management best practices for suppliers
Lead change management strategies to enhance vendor and operational performance
Provide Facilities team support with work order management and training
Resolve BTAP (Bill to Account Payable) exceptions
Deliver supply chain data, analytics, and reporting
Manage supply chain project activities
Oversee JBS (JLL Business Services) activities related to COI (Certificate of Insurance)