Supply Chain New Shop Support Coordinator

Dutch Bros Coffee•Phoenix, AZ

8d•Onsite

About The Position

The New Shop Supply Chain Coordinator will support the seamless delivery of products and supplies to new shops, ensuring stock levels align with opening schedules and operational needs. This role plays a critical part in coordinating product distribution, managing partner performance, and ensuring cross-functional collaboration across departments. The Coordinator will work closely with external partners, internal teams, and new shop stakeholders to ensure products are delivered on time and in full to enable a smooth opening process.

Requirements

Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions.
Must be able to collaborate in-person with occasional impromptu in-person meetings.
Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels.
Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches.
Must be able to occasionally move or lift office items up to 25 pounds.
Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.
Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.
Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.
Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.
Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.

Responsibilities

Coordinate timely deliveries by working closely with distribution partners and internal teams to define delivery timelines, ensuring that products and supplies are delivered on time and in full for each new shop opening.
Monitor inventory and replenishment by tracking inventory levels and proactively addressing stock outs or delays during critical phases leading up to and following the shop opening.
Collaborate with vendors to assess storage requirements and develop plans to accommodate any special storage needs for new shops.
Proactively identify and resolve issues related to product delivery, inventory, and partner performance to ensure timely and accurate support for new shop openings.
Continuously analyze current processes and suggest improvements to enhance the efficiency and effectiveness of new shop openings from a supply chain perspective.
Track distributor performance and assist in developing and managing scorecards to monitor the performance of our distributors, ensuring timely and accurate product deliveries and support.
Foster positive relationships with distribution partners, providing feedback on performance and addressing any gaps in service to meet operational goals.
Act as the key liaison between the supply chain team, coaches, shop operators/franchisees, and other internal departments to ensure product and supply timelines are met to support shop opening dates.
Work closely with the systems, field operations, and coaching teams to analyze ongoing ordering habits, ensuring accuracy in shop orders and identifying areas for process improvement.
Help assess when changes are necessary for a shop’s delivery frequency or schedule and coordinate with relevant teams to adjust accordingly.
Collaborate with Field Standards to ensure that all ordering and distribution-related training materials and tools are up to date.