Supply Chain Manager

EDEN HEALTH INTERNATIONAL INC•Denver, CO

21h•$75,000 - $90,000•Remote

About The Position

Eden Health is hiring a Pharmacy Supply Chain Manager to join the Telehealth Operations team. This role sits at the intersection of pharmacy partner development, supply chain economics, and fulfillment operations. You will own Eden's pharmacy partner network end to end: sourcing and negotiating new relationships, driving down COGs, ensuring we have redundant coverage for every drug in every state we operate in, and making sure our fulfillment SLAs hold as we scale. This is a hands-on role. You'll negotiate directly with 503A and 503B pharmacies, build the systems and automation that give us real-time visibility into fulfillment and cost, and partner closely with our internal ops, data, and tech teams to close gaps before they become member-facing issues. You'll also serve as the primary liaison between Eden's internal functions (clinical ops, member communications, finance, tech) and our external pharmacy and EMR partners.

Requirements

3-6 years of experience in supply chain, pharmacy operations, procurement, or a related field
Demonstrated experience sourcing vendors and negotiating commercial terms (pricing, SLAs, contracts)
Strong analytical skills — comfortable building reports, tracking KPIs, and using data to drive decisions and negotiations
Experience owning external partner or vendor relationships in an operational capacity
Proficiency with spreadsheets and basic data tools (Google Sheets, Excel, or similar)
Process architecture: experience documenting SOPs and building failure-mode playbooks that reduce executive escalations
Cross-functional coordination: able to translate operational bottlenecks into clear requirements for Legal, Finance, Data, and Tech
Clarity and professionalism: represents Eden with external partners credibly and holds vendors to our standards for quality and speed
Bias for action: prefers building a repeatable process over a manual workaround, and consistently looks for ways to automate

Nice To Haves

Direct experience managing 503A and 503B pharmacy partners, including BUD tracking and regulated fulfillment
Proven ability to own COGs reporting, map complex SKU data, and use BI tools for margin and capacity analysis
Familiarity with BI tools (Omni, Looker, Tableau, or similar)
Experience with pharmacy management or order routing platforms
Background in telehealth, digital health, or DTC healthcare
SQL or other data querying experience

Responsibilities

Partner Sourcing, Development & Negotiation Own the full lifecycle of pharmacy partner relationships — from sourcing to contract to ongoing performance.
Identify, evaluate, and onboard new 503A and 503B pharmacy partners to expand Eden's fulfillment network
Lead commercial negotiations on pricing, rebates, minimum volumes, SLAs, and contract terms
Build and maintain a pipeline of backup partners so Eden is never dependent on a single supplier for any drug or state
Serve as Eden's primary day-to-day relationship owner across all pharmacy partners, including quarterly business reviews
COGs & Financial Performance Drive measurable improvement in Eden's cost of goods sold across every SKU and partner.
Own end-to-end COGs reporting: pricing validation, SKU mapping, margin analysis, and variance tracking
Negotiate lower unit costs, volume tiers, and preferred pricing across the partner network
Analyze partner mix and routing to shift volume toward the lowest-cost qualified supplier without compromising SLAs
Partner with Finance to reconcile pricing discrepancies and close margin leakage
Network Redundancy Across Drugs and States Ensure Eden has a qualified backup for every drug in every state.
Maintain a live coverage matrix of drug × state × pharmacy partner, with primary and secondary fulfillment paths
Identify single points of failure and close them through new partner onboarding or contract expansion
Coordinate with Legal, Clinical, and Regulatory on licensing, BUD requirements, and state-by-state compliance
Stress-test the network on a regular cadence and run tabletop exercises for partner outage scenarios
Fulfillment SLAs & Ops Partnership Partner with the Ops team to own fulfillment performance end to end.
Define and operationalize fulfillment SLAs (fill rate, on-time ship, turnaround time) with each partner
Work with Ops to investigate and resolve SLA misses, with clear root-cause and corrective action
Escalate systemic issues (routing failures, platform bugs, fulfillment delays) and drive them to resolution
Lead partner onboarding for new SKUs, hubs, and product launches alongside Ops
Systems, Process & Automation Build the infrastructure that lets Eden run this function without manual spreadsheets and end-of-month surprises.
Develop systems, processes, and automation to monitor fulfillment SLAs in near real time
Stand up daily cost tracking by pharmacy, by SKU, and by state, with alerting on unexpected variance
Own the invoice review and approval process: build controls that catch pricing errors, duplicate charges, and off-contract billing before payment
Document SOPs and failure-mode playbooks so partner issues are handled consistently and don't require executive escalation
Data & Tech Partnership Work with Eden's data and tech teams to turn the supply chain into a measurable, automated system.
Partner with Data to build dashboards and pipelines for fulfillment SLAs, COGs, partner performance, and invoice reconciliation
Partner with Tech to improve order routing logic, EMR integrations, and automated handoffs between Eden and pharmacy partners
Translate operational pain points into clear requirements and prioritized work for Data and Tech
Co-own the data model for pharmacy operations so every KPI has a single source of truth