Supply Chain Intern

First Quality • Mcelhattan, PA

1d

About The Position

First Quality is seeking a Supply Chain Intern for its First Quality Products and First Quality Consumer Products companies in McElhattan, Pennsylvania. The intern will participate in challenging, business-impacting projects, work directly with customers and First Quality associates, and learn how customer orders are processed accurately and delivered on time. The role offers mentorship, networking, professional growth, and a realistic preview of the work of a Supply Chain Account Specialist.

The intern will develop supply chain, communication, customer service, and problem-solving skills while supporting customer relationships and helping optimize supply chain needs. The role involves collaborating across functions and learning internal business processes, supply chain best practices, customer service requirements, and inventory management tools and processes.

Requirements

• Pursuing a degree in Supply Chain or a related field; juniors or seniors preferred.
• Strong oral and written communication skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Basic understanding of data analytics skills.
• Basic critical-thinking and problem-solving skills.
• Intermediate Microsoft Office skills, especially Excel.

Responsibilities

• Work alongside industry professionals to learn internal business processes and supply chain best practices.
• Establish and maintain effective working relationships with customers to ensure their supply requirements are met.
• Collaborate with associates in sales, supply planning, demand planning, distribution, transportation, product marketing, commercial finance, PLM, and IT support to anticipate and resolve product flow issues.
• Participate in customer meetings to prevent or resolve problems.
• Work with customers to determine appropriate product and service solutions.
• Monitor open-order and inventory reports to track orders through shipment and receipt; work with production and demand planners to respond to shortages and help ensure orders ship on time and complete.
• Immediately notify the customer and sales manager if customer requirements cannot be met.
• Learn designated VMI tools and processes to maintain inventory at target levels in assigned customer distribution centers, and track VMI performance.
• Pull reports requested by customers, sales, or other First Quality associates.
• Use customer websites to meet service requirements and understand customer scorecards and First Quality service reports.
• Identify causes of poor results and contribute to corrective action plans.
• Work with PLM to manage new-item launches and transitions of existing items for assigned customers.
• Collaborate with customers to develop product transition plans and evaluate potential shortfalls caused by product or packaging delays.
• Coordinate finished-goods and materials depletion, maintaining item material status as required.
• Monitor customer promotions and events, and immediately notify demand planning of variances in forecast volumes or timing.

Benefits

• Mentorship from experienced professionals.
• Opportunity to build a professional network.
• Professional growth and development opportunities.
• Opportunity to apply classroom learning to meaningful projects with business impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern