Supply Chain Health System Linen Director (Full-Time/Day) Center City
About The Position
The Supply Chain Health System Linen Director provides enterprise leadership for the strategy, standardization, and operational performance of linen and laundry services across the health system. The role designs and governs end-to-end linen workflows that support patient safety, infection prevention, regulatory readiness, and a consistent patient and colleague experience. It partners with clinical, operational, and supply chain stakeholders to optimize utilization, reduce losses, improve service levels, and ensure contract compliance and vendor performance. Through analytics, audits, and technology enablement, the Director leads system-wide performance management and continuous improvement toward cost-effective operations. The position oversees linen strategy and governance across acute and non-acute settings, develops standardized handling, storage, distribution, and replenishment practices, and leads cross-functional adoption of best practices. It develops linen site leaders and managers, manages program finances, supports supplier contracts and performance, and implements linen-related technology and automation. The Director also maintains operational readiness for audits and surveys through appropriate documentation, training, and controls.
Requirements
- Bachelor’s degree in Business Administration, Healthcare Administration, Supply Chain, or a related discipline.
- 10 years of progressive experience in healthcare linen services, supply chain site operations, distribution/logistics, or inventory management in a multi-site health system environment.
- 10 years of prior leadership experience.
- Demonstrated ability to lead enterprise-wide standardization and drive change through influence in a matrixed healthcare environment.
- Strong knowledge of healthcare linen workflows, infection prevention considerations, and operational controls that support regulatory and accreditation readiness.
- Proven ability to manage vendor performance using KPIs, service-level metrics, issue escalation, and corrective action plans.
- Advanced analytical skills to interpret utilization, PAR levels, loss trends, and financial variances and translate findings into sustainable improvements.
- Strong financial acumen, including budgeting, forecasting, invoice validation, and identifying cost optimization opportunities.
- Excellent communication and presentation skills, including the ability to develop training materials, facilitate committees, and align diverse stakeholders.
Nice To Haves
- Master’s degree in Business Administration, Healthcare Administration, Supply Chain, or a related discipline.
Responsibilities
- Establish and lead enterprise linen strategy, standards, and governance across acute and non-acute settings.
- Develop and implement standardized workflows for linen handling, storage, distribution, and replenishment in alignment with infection prevention, regulatory requirements, and patient experience expectations.
- Lead and influence cross-functional stakeholders, including Nursing and Nursing Education, Perioperative Services, Environmental Services, Infection Prevention, and Facilities, to promote best practices and accountability for linen stewardship.
- Lead and develop linen site leaders and managers through goal setting, performance management, coaching, and succession planning.
- Partner with Strategic Sourcing and Purchased Services on contract strategy, contract compliance, and monitoring supplier performance, KPIs, and service-level adherence.
- Direct performance management activities, including scrub and linen PAR validation, utilization reviews, loss prevention initiatives, and root-cause analysis of service failures with corrective action plans.
- Manage linen program finances, including budgeting, forecasting, invoice review and approval, variance analysis, and identifying cost optimization opportunities.
- Lead implementation and optimization of linen-related technology and automation, such as tracking, dispensing, and reporting, to improve inventory accuracy, visibility, and operational efficiency.
- Maintain operational readiness for audits and surveys through documentation, training, and controls related to linen processes, safety, and compliance.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability insurance
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time
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What This Job Offers
Job Type
Full-time
Career Level
Director
