Entry Level Supply Chain Customer Support Specialist

Boeing•Dallas, TX

2d•Onsite

About The Position

Boeing Global Services is seeking an Entry Level Supply Chain Customer Support Specialist to provide customer support as part of our call center team in Dallas, TX. The organization runs 24/7, 365 days per year and will require schedule flexibility for assignments to work any shift. This role is for the Weekend Day shift / (Friday – Sunday 3 x 12). This role is responsible for responding to customer inquiries regarding commercial aircraft spare parts orders and providing information regarding Boeing products, services, processes, and operations. The ideal candidate for this position will have a willingness to learn, have some customer service experience, and have a desire to provide world-class customer support. This role will involve a significant level of direct communication with external customers and coordination with internal stakeholders.

Requirements

1+ years of experience in customer service or in a support organization
1+ years of experience interfacing with external customers and responding to support requests
1+ years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word
Experience and/or knowledge of Basic Supply Chain principles
Ability to work evening shifts, weekend shifts, and/or midnight shift’s as assigned

Nice To Haves

1+ years of experience in the aerospace industry, preferably in a customer service/support environment
1+ years of experience with SAP in support of Supply Chain functions
1+ years of experience with Customer Relationship Management (CRM) tools, systems, and processes
Experience working with supply chain strategies (e.g., inventory reduction, parts kitting, supplier consolidation, optimum flow, lead-time reduction)
Adaptability to changing environments and customer needs
Ability to work independently and collaboratively with a cross-functional team

Responsibilities

Retrieve, research and resolve specific customer emails and Service Requests
Enter, track, monitor and coordinate customer order delivery requirements
Analyze customer spare parts requirement inquiries, facilitate responses and resolve delivery problems
Analyze supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services
Advise customers regarding order status, changes or improvements of orders and follow up with customers on issues related to their accounts
Manage multiple orders and research lists for specific customers
Research and analyze data to identify trends/issues regarding specific customers
Support Customer Program Managers (CPM) by maintaining reports, customer data and managing customer expectations