Supply Chain Customer Support Specialist (Entry-Level)

Boeing•Dallas, TX

5d•Onsite

About The Position

Boeing Global Services (BGS) is seeking an Entry Level Supply Chain Customer Support Specialist to provide customer support as part of our 365/24/7 contact center team in Dallas, TX. This role responds to customer inquiries about commercial aircraft spare parts, providing clear information on Boeing products, services, processes, and order status. You will communicate directly with external customers and coordinate with internal teams to resolve orders and issues, learning on the job through structured training and hands-on coaching. The ideal candidate is curious, coachable, and has some customer service and supply chain experience (internships, retail, call center, or class projects are welcome), strong communication and teamwork skills, and a desire to deliver world-class support.

Requirements

1+ years of experience in customer service or a support organization
1+ years of experience interfacing with external customers and responding to support requests
1+ years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word
Experience and/or knowledge of Basic Supply Chain principles
Ability to work variable shifts including evening and holiday shifts and/or midnight shifts as assigned

Nice To Haves

Experience in the aerospace industry, preferably in a customer service/support environment
Experience with SAP in support of Supply Chain functions
Experience with Customer Relationship Management (CRM) tools, systems, and processes
Experience working with supply chain strategies (e.g., inventory reduction, parts kitting, supplier consolidation, optimum flow, lead-time reduction)

Responsibilities

Retrieve, research and resolve specific customer emails and Service Requests
Enter, track, monitor and coordinate customer order delivery requirements
Analyze customer spare parts requirement inquiries, facilitate responses and resolve delivery problems
Analyze supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services
Advise customers regarding order status, changes or improvements of orders and follow up with customers on issues related to their accounts
Manage multiple orders and research lists for specific customers
Research and analyze data to identify trends/issues regarding specific customers
Support Customer Program Managers (CPM) by maintaining reports, customer data and managing customer expectations