Supply Chain Customer Service Representative II

Arclin•Alpharetta, GA

6h•Onsite

About The Position

Arclin, Inc. is currently seeking a Supply Chain Customer Service Representative II for our Alpharetta, GA. Reporting to the Supply Chain Manager, this role is responsible for acting as a liaison between customers and the company. This will be accomplished by utilizing excellent, in-depth knowledge of customer and company’s products, policies, systems and supply chains. The incumbent will work closely with manufacturing, distribution, supply planning and sales to ensure achievement of “Customer Delight” objectives.

Requirements

Bachelor’s degree in Supply Chain Management, Business Management, or other related field required.
5+ years of customer service/supply chain experience required, preferably in a manufacturing environment
Ability to communicate clearly and professionally
Ability to successfully influence leadership
Strong decision making and analytical skills
Solid attention to detail, thoroughness and sense of urgency
Commitment to company values
Computer proficiency (MS Office Suite, & JD Edwards)
Ability to work independently and within a team environment
Ability to multi-task in a fast paced environment

Responsibilities

Process customer orders received by phone, fax, mail, e-mail, and EDI
Monitor orders and production schedules to ensure timely delivery
Maintain welcoming and responsive rapport with customers to ensure positive experience with the company
Provide timely and accurate information to incoming customer order status and product knowledge requests
Oversee processing of customer order status and product knowledge requests
Process customer returns according to established department policies and procedures, working closely with the Credit Department
Submit and verify accuracy of customer data in ERP system
Perform first level problem solving to best meet customer’s needs with least impact to company profit margin
Provide timely feedback to the company regarding service failures or customer concerns, escalating issues to senior management when necessary
Partner with Sales Representatives and Supply Planning teams to meet and exceed customer’s service expectations