Supply Chain Compliance Intern

Lindt & Sprüngli (Canada), Inc • Stratham, NH

2d

About The Position

The Supply Chain Compliance Intern will help reduce wholesale customer deductions and fines by reviewing customer infractions, initiating disputes for repayment, and supporting process improvements across the Customer Service Department. The role works across Order Management, Exceptions Management, Compliance, Supply Chain, and Customer Efficiencies, and collaborates closely with Customer Service, Finance, Sales, Inventory Control, LSNA, and Customer Logistics teams.

The intern will analyze customer and logistics performance, improve reporting systems, identify process gaps and automation opportunities, and support corrective action plans and reporting solutions. The position also includes documenting work instructions and creating visual process maps to uncover cost-saving opportunities and improve operational efficiency.

Lindt’s twelve-week Lindternship program gives undergraduate and graduate students hands-on experience on projects that directly impact the business. Interns are paired with a mentor and can attend professional development workshops, career sessions, and networking events.

Requirements

• Prior internship experience and/or experience in project-focused, process-oriented, and results-oriented positions.
• Demonstrated computer proficiency and proficiency with Microsoft software.
• Basic understanding of supply chain operations.
• Strong computer skills, preferably with Microsoft Word, Excel, and PowerPoint.
• Ability to multitask while maintaining attention to detail.
• Strong analytical skills.
• Ability to work effectively on teams and collaborate.
• Ability to complete projects on schedule and follow established procedures.
• Must be a junior or senior enrolled in an accredited university degree program.
• Ability to foster and maintain solid professional relationships internally and externally.
• Excellent written and verbal communication skills.
• Self-motivated with a desire to learn.
• Currently authorized to work in the United States on a full-time basis; the company will not sponsor work visas.
• Must successfully pass a background screening and may be required to pass drug screenings.

Nice To Haves

• University degree program with a focus on Logistics or Supply Chain.

Responsibilities

• Review customer infractions and initiate disputes to recover repayment and reduce wholesale customer deductions and fines.
• Support process improvements across the Customer Service Department and collaborate with relevant internal and external cross-functional teams.
• Enhance and refine reporting systems to improve their accuracy and efficiency.
• Analyze customer and logistics performance trends to identify improvement opportunities and optimize operations.
• Develop and implement corrective action plans for identified issues.
• Partner with business intelligence and reporting teams to understand recurring business tasks and reporting requirements.
• Identify and prioritize automation opportunities, implement automated solutions, and transition them into production environments.
• Evaluate reporting frameworks and datasets for alignment with business needs and frontline and executive audiences.
• Work with operational teams to identify reporting gaps and develop tailored reporting solutions.
• Establish processes to continually assess and refine reporting outputs.
• Document detailed work instructions and create visual process maps to identify process gaps, inefficiencies, and opportunities for cost savings.

Benefits

• Twelve-week internship program with hands-on experience on projects that directly impact the business.
• Mentor pairing.
• Professional career development workshops and sessions.
• Networking events.
• Potential bonus and/or long-term incentive as part of the compensation package.

What This Job Offers

• Career Level: Intern