Supply Chain Claims Analyst

Sofina Foods Inc•Brampton, ON

11d•CA$56,523 - CA$75,458

About The Position

Reporting to Manager, Customer Claims, this role is responsible for investigating customer claims and deductions to drive to the root cause, propose corrective actions, and prepare backups for claim disputes. In collaboration with Customer Supply Chain, Finance, Sales, and Logistics, this role plays a pivotal part in the day-to-day claims process, working towards the overall reduction of noncompliance fines by determining and addressing root cause issues. The Supply Chain Claims Analyst ensures all customer claims are resolved in a timely manner, gathers required supporting documents to file claim disputes, and monitors claim status.

Requirements

Degree in a Business Discipline and minimum of 1-3 years of relevant experience
Understanding CPG Environment
Strong skill in MS Office applications (Access, Word, PowerPoint, Excel, Outlook) and the Internet
Excellent verbal and written communication skills.
Strong analytical and negotiations skills

Responsibilities

Monitor key KPIs—on-account balances, in-process dollars, and in-process days—to drive performance improvements while enhancing the overall customer experience.
Support reduction of claims with improved recovery, root cause analysis, and overall customer experience.
Help prepare reports for weekly meetings with customers and internal stakeholders to identify areas of opportunity and provide recommendations.
Internally, support communication with key stakeholders to call out exceptions in OTIF, flag risks, and provide actionable recommendations and be proactive with service issues.
Own the investigation process of claims, ensure proper backups are filed and in alignment with customer noncompliance manuals.
Leverage internal tools as well as customer portals to action all OTIF claims as soon as they happen.
Work internally at Sofina with cross-functional teams to root cause frequent OTIF issues and minimize re-occurrence. Track and measure.
Maintain a database of customer-specific OTIF requirements.
Provide training and support to customer supply chain specialists to ensure proper investigation process, credit issuance, and usage of new tools (Claims portal, customer trackers).