Supply Chain and Logistics Lead

Fitt Talent Partners

About The Position

Fitt Talent Partners is a specialized recruitment firm working with top health and wellness companies. We’re filling this role for a client building a consumer health platform that measures and interprets hormone and biomarker data, translating complex physiological insights into personalized guidance through a mobile app designed to help people better understand and take action on their health. We ship a physical product across borders and are scaling fast. We are looking for a Supply Chain and Fulfillment Lead to own our supply chain, procurement, logistics, and fulfillment operations end-to-end. Today that means Canada-to-US shipping with customs complexity, multiple suppliers, a growing order volume, and a fulfillment cost structure that needs to improve as we scale. You will own everything between our suppliers and our customers’ doorsteps: sourcing, procurement, inventory, shipping, and order fulfillment.

Requirements

  • Owned supply chain, procurement, and fulfillment end-to-end at a physical-product company. Not as a contributor on a large team. As the person responsible.
  • Scaled fulfillment from hundreds to thousands of orders per month, ideally at a Series A–C startup with a team under 50.
  • Managed cross-border shipping between Canada and the US or comparable complexity, including customs, duties, FDA requirements, carrier selection and importer-of-record structures.
  • Diversified supplier bases and reduced COGS in a resource-constrained environment.
  • Background in consumer health, diagnostics, medical devices, or food tech. Understanding regulated product shipping and import/export requirements.
  • Operate at both altitude and ground level. Can negotiate a freight contract in the morning and troubleshoot a stuck shipment in the afternoon.
  • Bring clarity and discipline to chaotic, fast-moving contexts.
  • Make decisions independently and hold vendors to account.
  • Work closely with manufacturing without needing to own it. Understand BOMs, production schedules, and materials planning well enough to be an effective partner to the production team.

Responsibilities

  • Build a diversified supply chain with backup suppliers for all critical components. No single-source dependencies.
  • Reduce COGS through vendor negotiations, alternative sourcing, and process improvements.
  • Own vendor selection, qualification, audits, and long-term relationship management.
  • Manage vendor risk. Know what breaks if a supplier goes down, and have a plan.
  • Eliminate current cross-border delays and customs friction for US customers.
  • Stand up end-to-end order management from purchase to doorstep.
  • Manage 3PL and carrier relationships with clear performance SLAs.
  • Reduce per-order fulfilment cost below the current $10+ baseline as volume scales.
  • Roll out inventory tracking and procurement planning systems that are fit for scale.
  • Build operational reporting that gives leadership real-time visibility into inventory levels, landed costs, and order status.
  • Own the interface between supply chain and manufacturing on materials planning and production scheduling.
  • Set performance standards and accountability across external partners: suppliers, freight forwarders, 3PLs, carriers.
  • Reduce founder dependency on day-to-day supply chain and shipping decisions.
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