Supplier Support Specialist
About The Position
The Supplier Support Analyst plays a key role in supporting DTNA’s Procure-to-Pay (P2P) operations by ensuring timely resolution of supplier payment issues, maintaining vendor account accuracy, and driving operational excellence across Accounts Payable processes. This role independently manages supplier escalations, performs complex vendor reconciliations, resolves invoice and system-related errors, and partners cross-functionally to drive issue resolution. The position contributes to continuous improvement through KPI development, root-cause analysis, and process optimization, while supporting internal control and compliance requirements.
Requirements
- Bachelor’s degree in Accounting, Finance, Business or related field
- 2 years of relevant experience in Accounting or Finance Operations related roles
- Experience in a vendor-facing environment, including vendor disputes, statement reconciliation, invoice exception handling, and related duties.
- Strong analytical, problem-solving, and organizational skills
- Effective communication skills with cross-functional stakeholders
- Proficiency in Microsoft Excel and PowerPoint
Nice To Haves
- SAP (or similar) experience
- Exposure to KPI development and process improvement initiatives
- Knowledge of P2P controls and financial compliance
- Background in Tableau, Alteryx, or other data visualization tools
Responsibilities
- Act as primary owner for complex vendor and internal inquiries related to invoice processing and payment status
- Independently resolve Tier 3 Help Desk escalations with sustainable solutions
- Lead de-escalation using root-cause analysis and cross-functional coordination
- Partner with vendors to improve invoicing quality and reduce escalations
- Perform detailed vendor account reconciliations to resolve complex discrepancies
- Investigate non-payment issues across systems and process touchpoints
- Coordinate cross-functional resolution with Purchasing, Plants, and AP
- Communicate risks, findings, and required actions clearly
- Own resolution of error queues including cbFC exceptions
- Identify systemic issues and drive corrective actions
- Reduce recurring errors through process improvements
- Provide guidance on root-cause prevention strategies
- Respond to vendor and internal inquiries with timely resolution
- Support resolution of issues impacting invoice posting and payment processing
- Act as liaison across AP, Purchasing, and business stakeholders
- Develop, track, and analyze KPIs for AP operations
- Identify trends, root causes, and improvement opportunities
- Drive implementation of CI to mitigate inefficiencies or risk
- Ensure adherence to finance policies and procedures
- Support process optimization and documentation (Standard Work)
- Maintain working knowledge of cbFC, Paragon, and other AP systems
- Support internal control documentation and validation
- Monitor accounts and interfaces for compliance and accuracy
- Foster a collaborative and inclusive team environment
- Contribute to training, documentation, and knowledge sharing
- Demonstrate adaptability and continuous improvement mindset
Benefits
- annual bonus program
- 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
- starting at 4 weeks paid vacation
- 15 calendar holidays
- 8 weeks paid parental leave
- employee assistance program
- comprehensive healthcare plans and wellness programs
- onsite fitness (at some locations)
- tuition assistance and volunteer paid time off
- short-term and long-term disability plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
