Supplier Returns Representative

Digi-Key Electronics•Thief River Falls, MN

10d•Onsite

About The Position

The Supplier Returns Associate focuses primarily on processing non-conforming and failure analysis tags in a timely and efficient manner. This role works with numerous departments within DigiKey and with the suppliers to ensure proper credits are taken. This is considered an essential onsite role, which requires regular onsite attendance. Due to the length of training 1 year commitment to this role is required. You must have a job shadow in the Supplier Returns area prior to applying if you are an internal applicant. Schedule: Monday - Friday, 7:30 A.M - 4:00 P.M.

Requirements

High School diploma or GED
Must have excellent number association skills
Excellent typing and computer navigation skills
Proficient in Microsoft Exchange/Outlook
Competent knowledge of email etiquette
Demonstrated ability to multi-task as well as the ability to change focus quickly based on requests by employees/management
Ability to actively participate as a team member in order to meet departmental goals
Excellent time management skills, self-directed and motivated
Excellent listener and communicator
Excellent organizational skills
Ability to provide a positive, professional, and enthusiastic outlook or perspective when interacting with people
Good critical thinking skills
Detail oriented and proficient in WinDecs
Dependable, responsible contributor committed to excellence and success
Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future. The employer does not offer immigration sponsorship for this opportunity.

Nice To Haves

Previous experience in Receiving Exceptions or Customer Returns
Experience using Microsoft Excel
Must demonstrate the following behavioral competencies; attention to detail, customer/client focus, ethical conduct, manages execution, personal effectiveness/credibility, and positive attitude

Responsibilities

Log, track and return nonconforming product
Assist with Conforming Returns and Scraps
Work with external suppliers and internal Supplier Service Representatives to obtain RMAs (Return Material Authorizations)
Coordinate with PDC to pack and return product to suppliers
Serve as one of the primary DigiKey points of contact to assigned Suppliers
Build and maintain strong and effective business relationships
Work with Suppliers to obtain failure analysis on product when requested, analyze reports, and resolve outcome for customer
Prepare reports summarizing status of nonconforming product
Assist Supplier Return and Supplier Quality Coordinators with returns and deliver product to shipping
Assist with Exceptions from departments such as Receiving
Review & understand parameters within Supplier contracts and resolve warranty issues
Resolve any discrepancies resulting from Supplier rejection of invoice
Responsible for collecting estimates or costs to accurately price customer repair quotes
Expedite movement of parts between Suppliers, customers, and PDC
Work with Trade Compliance team during Shipments to ensure adhering to local, state, country laws
Facilitates product replacements from Suppliers
Process all product shipped to DigiKey in error
Process and hold all suspected counterfeit products
Work with the Haz Review Team to catalogue hazardous material appropriately before disposal
Scrap product per DigiKey policies and procedures
Restore product to stock
Verify Credit memos from Suppliers regarding Non-Conforming Returns match so A/P can process.
Work directly with: External Suppliers, F/A Techs, PDC Techs, Customer Returns, Accounts Payable, Supplier Return and Supplier Quality Coordinators, Procurement Associates, Invoicing, Receiving Exceptions, Customer Support, Quality
Performs other incidental and related duties as required and assigned