Returns Processing Representative
Fox Factory•Santa Fe Springs, CA
•$18 - $25•Onsite
About The Position
Records and tracks returned products and product problems to aid in improving product quality; tracks what comes in, where it is in the system, and when it is discarded or repaired and ready to resell.
Requirements
- HS diploma or equivalent
- 2+ years of relevant customer service experience required
- Multi-tasker and handles pressure well
- Ability to solve complex problems
- Strong interpersonal skills
- Meticulous attention to detail
- Constant physical activity; standing, walking, reaching, grasping, climbing, balancing, stooping, kneeling, crouching, pushing, pulling, lifting, and repetitive motion for an 8-hour up to a 12-hour shift.
- Visual acuity
- Ability to lift and move up to 50 lbs. unassisted.
- Ability to work in a non-climate-controlled environment.
Responsibilities
- Checks for and verifies warranties, and prepares required paperwork for refunds.
- Facilitates moving returned product through the system, with the goal of reselling products that can be refurbished.
- Processes product returns from customers.
- Interacts with customers, receives information about faulty products, and gives customers assigned RMA (Return Merchandise Authorization) numbers.
- Opens, spot checks, inspects, and tests customer and vendor returns of RMA products.
- Receives, sorts, and stages returns, and logs data about returns into the system.
Benefits
- competitive wages
- employee discounts
- Medical
- Dental
- Vision
- Health Spending and Dependent Care Savings Accounts
- Disability and Life Insurance benefit programs
- 401k plan with employer matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
