Supplier Relationship Specialist

PROTRANS INTERNATIONAL LLC

1d•Onsite

About The Position

The Supplier Relationship Specialist will be responsible for managing partner carriers. This role involves utilizing the Carrier Scorecard and facilitating onboarding calls with carriers. The specialist will develop and update training materials, prepare and deliver presentations, monitor emails for carrier communications, and evaluate carriers based on scorecard metrics, providing feedback to both carriers and the procurement team. Ensuring carriers adhere to Protrans standards, anticipating and proactively solving problems, and identifying opportunities for continuous improvement are key aspects of this position. The role also requires coordinating carrier onboarding calls, managing expenses, and leading carrier management team members through training and daily communications. Occasional travel to carrier sites in Mexico is expected, and the specialist must always represent ProTrans professionally.

Requirements

Strong Analytical skills
Strong communication (both verbal and written) - Teaching duties are the primary function of this job.
Problem solving and decision-making skills.
Develop proactive communication with carriers.
Ability to utilize Microsoft Office Suite (Access, Excel, Word, PowerPoint)
Ability to utilize web-based Business Intelligence tools to identify downward trends and continuous improvement opportunities.
Must be self-motivated and willing to be flexible in work schedule and hours. This job often requires taking calls during off hours or weekends to assist with carrier issues.
International Travel (US, Canada, Mexico), at times up to 25%
Good customer relations skills and ability to communicate professionally and effectively with all management levels.
Must have Passport and be able to travel to and from Mexico, Canada, and U.S.A. as necessary.
Reliable transportation, and ability to drive to carrier sites in other cities.
Ability to analyze problems and opportunities and systematically approach them to make improvements both short term and long term.
Work with Senior management to solve large systemic issues.
Good discernment skills in knowing when to escalate issues.

Responsibilities

Develop and update training materials related to carrier scorecard metrics and carrier onboarding program
Preparing and delivering written and oral presentations as needed
Monitor email for documents and/or questions received from carriers.
Evaluate carriers using the carrier scorecard and provide feedback to carrier and procurement team
Ensure carriers are following Protrans standards
Anticipate problems and work proactively to solve them.
Identify and implement continual improvement initiatives to enhance the performance of carriers, position, team, and company.
Travel to carrier sites in Mexico – as needed
Always represent ProTrans professionally.
Coordinate carrier onboarding calls
Manage expenses within company guidelines.
Lead/manage carrier management team members through training and daily communications