Supplier Relations Coordinator

Vantage Point Logistics (VPL)•Westerville, OH

1d•Hybrid

About The Position

VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem. Through a centralized platform for shipping, tracking, and analytics, VPL helps pharmacies and supply chain teams improve operational efficiency, gain visibility into performance, and make smarter logistics decisions. If you enjoy working with data, asking “why,” and turning insights into action, the Supplier Relations Coordinator role is for you. Blending relationship management with operational analysis, you will directly impact our customer’s supply chains by identifying supplier compliance gaps, uncovering revenue opportunities, and contributing to process improvement initiatives. The role is an early- to mid-career opportunity designed for individuals who are detail-oriented and organized and who can execute repeatable processes, seek out ways to improve processes, communicate professionally with outside parties by phone and email, and identify trends in data to drive measurable business outcomes.

Requirements

1–3 years of experience in operations, data coordination, outbound call center, customer support, inside sales, or supply chain
Superior interpersonal, verbal and written communication skills, including ability to communicate effectively and interact with personnel at all levels of technical ability and expertise
Ability to work in teams and individually
Strong organizational skills and ability to coordinate and prioritize
Strong PC skills (Microsoft Office applications as well as comfort with web applications)
Strong analytical mindset with ability to interpret trends and identify root causes
Comfort working with metrics, spreadsheets, and multiple CRM systems
Ability to connect data insights to business impact
Organized, detail-oriented, and comfortable managing multiple accounts
Experience with Salesforce, Power BI, or reporting tools

Responsibilities

Establish, develop, and grow relationships with VPL suppliers via outbound phone calls and emails
Establish and maintain productive, professional relationships with key customer personnel in assigned accounts
Analyze supplier shipping and compliance data to identify conversion opportunities
Contact suppliers to encourage them to become fully compliant with our program
Monitor supplier performance trends and proactively address gaps
Work to resolve product or service matters by determining root causes and providing recommended solutions
Document findings and maintain detailed records in Salesforce
Meet assigned targets for profitable revenue volume and strategic objectives in assigned accounts
Proactively assess, clarify, and validate customer needs on an ongoing basis
Engage in all areas of our business to develop a complete understanding of business operations so that you can implement customer-facing strategies with a positive attitude