Supplier Performance Analyst Associate

Corewell Health • Grand Rapids, MI

1d • Hybrid

About The Position

The Supplier Performance Analyst Associate supports product defect and recall processes across the health system. The role partners with suppliers and internal Supply Chain, Risk, Compliance, and operational teams to investigate product concerns, coordinate recalls, and ensure issues are documented and resolved appropriately. The Analyst manages defect reports from initial notification through supplier investigation and resolution, and supports recalls by identifying affected inventory, coordinating its removal and return, and completing required reporting and documentation. This hands-on position combines supplier coordination, investigation, regulatory process management, data tracking, and physical product handling. It may also involve coordinating product returns, return merchandise authorizations (RMAs), credits, and shipment of affected products to suppliers.

Requirements

• Bachelor’s degree or equivalent, preferably in Business, Finance, or Supply Chain.

Responsibilities

• Manage product defect reports by gathering information from internal stakeholders, documenting concerns, communicating with suppliers, and tracking investigations through resolution.
• Support system-wide supplier- or FDA-initiated product recalls, including gathering recall information and identifying affected inventory locations.
• Coordinate with locations and operational teams to identify, remove, and return affected inventory, verifying applicable product and lot information.
• Coordinate physical handling, packaging, and return of recalled or defective products to suppliers with appropriate documentation.
• Work with Risk, Compliance, Supply Chain, suppliers, and other internal stakeholders to investigate and resolve product concerns.
• Coordinate supplier returns, RMAs, credits, and related follow-up activities.
• Maintain accurate documentation and tracking of product defects and recalls from notification through closure.
• Support required FDA reporting and recall response activities within applicable timelines.
• Monitor product defect and recall activity and provide reporting and analysis to stakeholders and leadership.
• Identify opportunities to improve defect and recall processes, tracking, communication, and program effectiveness.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level