Supplier Operations Group Lead

Barclays•Wilmington, NC

2d•Onsite

About The Position

Embark on a transformative journey as a Supplier Operations Group Lead at Barclays, where the focus is on redefining the future of banking through innovative solutions. In this role, you will lead a team of AVP Service Managers responsible for managing critical third-party vendor relationships across payments, fulfillment, and operational services. You will act as a key escalation point between vendors and internal stakeholders—including Contact Center, Front Office, Technology, and Audit teams—while serving as a subject matter expert on vendor capabilities and internal governance standards. The role is critical in ensuring effective issue management, successful delivery of strategic projects, and ongoing compliance with regulatory and bank requirements.

Requirements

Experience leading and managing a team, including overseeing performance, providing guidance, supporting development, and ensuring delivery against objectives
Ability to manage third-party vendor relationships, including monitoring service delivery, tracking performance, resolving issues, and maintaining effective working relationships with external partners
Exposure within the financial services industry, with operational processes, risk management, and regulatory and governance requirements
Demonstrated ability interfacing with Auditors, representing processes and work delivered by others
Proven ability to manage multiple activities simultaneously, balancing varying levels of complexity, deadlines, and shifting priorities
Ability to analyze trends, independently identify potential or emerging issues and drive resolution of production incidents
Effective written and verbal communication skills, including experience preparing messaging for senior management
Risk and controls
Change and transformation
Business acumen
Strategic thinking
Digital and technology
Job-specific technical skills
Barclays Values of Respect, Integrity, Service, Excellence and Stewardship
Barclays Mindset – to Empower, Challenge and Drive

Nice To Haves

Some other highly valued skills may include:

Responsibilities

Support change delivery managers in the delivery of successful projects, ensuring that project management processes and practices are aligned with controls and governance standards and that projects are aligned with the organisation's strategic objectives.
Ensure programme is compliant with the Barclays Control Framework, including oversight of controls and governance standards.
Create and implement standardised PMO processes and methodologies that are aligned with controls and governance standards and that support the delivery of successful projects.
Monitor project performance, including tracking of project progress, identification of risks assumptions, issues and dependencies, and creation of reports on project status to senior management.
Support project documentation, including maintenance of project plans, schedules, and budgets, and ensuring that project documentation is up-to-date and accurate.
Facilitate project governance, including ensuring that projects are aligned with the organisation's strategic objectives, and that project risks assumptions, issues and dependencies are managed effectively.
Provide change management framework training to project managers and other stakeholders, ensuring that they have the necessary skills and knowledge to deliver successful projects.
Continuously improve project management practices, including identification of areas for improvement and implementation of changes to improve project delivery.
Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
Collaborate closely with other functions/ business divisions.
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function.
Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
Lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments.
Identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc) to solve problems creatively and effectively.
Communicate complex information, including sensitive information or information that is difficult to communicate because of its content or its audience.
Influence or convince stakeholders to achieve outcomes.
Manage critical third-party vendor relationships across payments, fulfillment, and operational services.
Act as a key escalation point between vendors and internal stakeholders.
Serve as a subject matter expert on vendor capabilities and internal governance standards.
Ensure effective issue management, successful delivery of strategic projects, and ongoing compliance with regulatory and bank requirements.
Oversee performance, provide guidance, support development, and ensure delivery against objectives for a team of AVP Service Managers.
Manage third-party vendor relationships, including monitoring service delivery, tracking performance, resolving issues, and maintaining effective working relationships with external partners.
Interface with Auditors, representing processes and work delivered by others.
Manage multiple activities simultaneously, balancing varying levels of complexity, deadlines, and shifting priorities.
Analyze trends, independently identify potential or emerging issues and drive resolution of production incidents.
Prepare messaging for senior management.