Supplier Operations Group Lead

Barclays•Wilmington, DE

3d•Onsite

About The Position

Embark on a transformative journey as a Supplier Operations Group Lead at Barclays, where the focus is on redefining the future of banking through innovative solutions. In this role, you will lead a team of AVP Service Managers responsible for managing critical third-party vendor relationships across payments, fulfillment, and operational services. You will act as a key escalation point between vendors and internal stakeholders—including Contact Center, Front Office, Technology, and Audit teams—while serving as a subject matter expert on vendor capabilities and internal governance standards. The role is critical in ensuring effective issue management, successful delivery of strategic projects, and ongoing compliance with regulatory and bank requirements.

Requirements

Experience leading and managing a team, including overseeing performance, providing guidance, supporting development, and ensuring delivery against objectives.
Ability to manage third-party vendor relationships, including monitoring service delivery, tracking performance, resolving issues, and maintaining effective working relationships with external partners.
Exposure within the financial services industry, with operational processes, risk management, and regulatory and governance requirements.
Demonstrated ability interfacing with Auditors, representing processes and work delivered by others.
Proven ability to manage multiple activities simultaneously, balancing varying levels of complexity, deadlines, and shifting priorities.
Ability to analyze trends, independently identify potential or emerging issues and drive resolution of production incidents.
Effective written and verbal communication skills, including experience preparing messaging for senior management.
Risk and controls knowledge.
Change and transformation experience.
Business acumen.
Strategic thinking.
Digital and technology understanding.
Job-specific technical skills.

Responsibilities

Support change delivery managers in the delivery of successful projects, ensuring alignment with controls and governance standards and the organization's strategic objectives.
Create and implement standardized PMO processes and methodologies.
Monitor project performance, track progress, identify risks, assumptions, issues, and dependencies, and report project status to senior management.
Support project documentation, including maintenance of project plans, schedules, and budgets.
Facilitate project governance, ensuring alignment with strategic objectives and effective management of risks, assumptions, issues, and dependencies.
Provide change management framework training to project managers and stakeholders.
Continuously improve project management practices.
Advise and influence decision-making, contribute to policy development, and take responsibility for operational effectiveness.
Collaborate closely with other functions/business divisions.
Lead a team performing complex tasks, using professional knowledge and skills to deliver on work impacting the whole business function.
Set objectives, coach employees, appraise performance, and determine reward outcomes.
Lead collaborative assignments and guide team members through structured assignments.
Identify the need for the inclusion of other areas of specialization to complete assignments.
Identify new directions for assignments and/or projects, using cross-functional methodologies or practices.
Consult on complex issues and provide advice to People Leaders.
Identify ways to mitigate risk and develop new policies/procedures.
Take ownership for managing risk and strengthening controls.
Perform work closely related to other areas, understanding how areas coordinate and contribute to organizational objectives.
Collaborate with other areas of work for business-aligned support.
Engage in complex analysis of data from multiple sources to solve problems creatively and effectively.
Communicate complex information, including sensitive or difficult-to-communicate content.
Influence or convince stakeholders to achieve outcomes.
Manage critical third-party vendor relationships across payments, fulfillment, and operational services.
Act as a key escalation point between vendors and internal stakeholders.
Serve as a subject matter expert on vendor capabilities and internal governance standards.
Ensure effective issue management, successful delivery of strategic projects, and ongoing compliance with regulatory and bank requirements.