Supplier Operations Coordinator

Backroads • Berkeley, CA

5h • Hybrid

About The Position

The Supplier Operations Coordinator plays a critical role within the TD Supplier Operations organization, working closely with our vendors & partners and internal stakeholders both in the office and the field. This role will be responsible for efficiently securing all scheduled subcontractor dates as well as negotiate rates with vendors. This role will effectively “own” subcon contracts and vendor relationships in their assigned regions. You'll be a great fit for this position if you are comfortable engaging in conversation and negotiations via email and over the phone with our partners, working within a team, and effectively managing priorities and meeting deadlines.

Requirements

• Strong Communicator. You will have extensive correspondence and must be fluent in our systems, timelines, guidelines, and terminology.
• Phone Confident. You're comfortable picking up the phone to clarify contract details, confirm logistics, and keep things moving—especially when email won't suffice.
• Organized and Detail-Oriented. With high volumes and complex vendor arrangements, success hinges on your ability to track the details while managing tight timelines.
• Independent and Collaborative. You’re confident working autonomously, but also actively contribute to cross-functional team discussions and shared goals.
• Problem-Solver. You anticipate roadblocks and proactively develop solutions to logistical, contractual, or operational challenges.
• Relationship Builder. You cultivate trust with internal partners and vendors, ensuring smooth collaboration even under pressure.
• Credible. You quickly gain subject-matter knowledge and establish yourself as a dependable resource across the organization.
• Persuasive and Analytical. You blend negotiation savvy with data-backed decision-making to get the best results for Backroads.
• Excel Pro. You’re highly comfortable working with complex spreadsheets, detailed cost breakdowns, and large data sets.

Responsibilities

• Efficiently secure sub-contractor dates and negotiate rates for seasonal contracts.
• Collaborate with Trip Experts and Regional Leads to ensure all systems are accurately updated by the Post-Season Update deadline.
• Regularly audit internal reports for added or cancelled service dates, and proactively communicate changes to vendors.
• Ensure all required Certificates of Insurance (COIs) are obtained and filed in a timely manner.
• Communicate clearly and professionally with key stakeholders across departments and in the field.
• Coordinate with relevant team members to secure sub-contractors and adjust bookings based on assortment changes or operational needs.
• Update itineraries and supplier records when services are changed, denied, or newly confirmed.
• Take ownership of contract documentation and ensure records are maintained accurately across shared systems.
• Identify and escalate vendor or service-related risks to relevant stakeholders in a timely manner.

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match, flex plan, and parental leave
• Generous paid time off, 8 paid holidays, and additional time off to go on Backroads trips!
• Complimentary trips and trip discounts for employees, and trip discounts for employees’ friends and family!
• Outdoor industry discounts and deals
• Alternative commuter incentives for biking, walking, carpooling, or using public transportation to get to work
• Wellness programs and regular lunchtime bike rides and yoga

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed