Supplier Growth Retention Team Leader

AvidXchange, Inc. • Charlotte, NC

5h • Hybrid

About The Position

As a Supplier Retention Team Leader, you will be an integral member of the AvidXchange Supplier Growth Leadership team. This role will be responsible for managing and developing Supplier Retention Representatives within the functional area of Supplier Growth Retention efforts. You will also serve as a liaison with internal and external customers, to include maintaining open and concise communication with regards to deliverable status and other inquiries. Must be Teammate obsessed!

Requirements

• Proven track record of success in driving team goals and supporting business objectives.
• Proficiency in the use of computer software programs including; Microsoft Excel and Outlook.
• Strong problem solving and analytical skills.
• Excellent written and verbal communication.
• Deep natural curiosity that can take direction as well as operate independently.
• Adaptive to frequent process changes.
• Passionate about developing others with a focus on competencies and professional development.
• SalesForce experience preferred.
• Bachelor’s Degree in Business Administration, Data Science, or related field.
• Prior experience in Call Center environment a plus.
• Ability to motivate, coach and develop team members.
• Ability to communicate to diverse personalities and learning styles.
• Proven track record of process development and improvement.

Nice To Haves

• SalesForce experience preferred.
• Prior experience in Call Center environment a plus.

Responsibilities

• Lead a team of Supplier Retention Representatives driving Supplier Retention efforts.
• Coach, develop, inspire direct reports to achieve outlined departmental targets.
• Present Business Reviews to Leadership team emphasizing progress towards departmental goals.
• Drive efficient and positive team environment.
• Share best practices, maintain a winning mindset, and embrace AvidXchange’s mindsets.
• Collaborate cross-functionally to improve various departmental goals and initiatives.
• Delegate work to employees, track progress, and provide constructive feedback.
• Create and implement best practices and process improvements.

Benefits

• 18 days PTO
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange
• Discounts on Pet, Home, and Auto insurance
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
• Onsite gym fitness center, yoga studio, and basketball court
• Tuition Reimbursement up to the federal maximum of $5,250
• Hybrid Workplace Flexibility
• Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level