Supplier Enablement Outreach Specialist

U.S. Bank • Minneapolis, MN

6d

About The Position

This position is part of the Supplier Enablement team and specializes in making outbound calls to suppliers on behalf of clients to encourage acceptance of virtual credit cards as a form of payment. The role involves understanding and articulating the benefits of virtual credit cards in a business-to-business (B2B) environment. Key responsibilities include maintaining high service satisfaction through follow-ups and reporting, performing customer contact primarily via telephone or email, and coordinating with internal teams to ensure service levels. The position may also involve working on other projects as needed. By joining the U.S. Bank Supplier Enablement Virtual Pay Team, you will be at the forefront of an evolving payment landscape, helping businesses transition to secure, efficient digital solutions. Your efforts will directly contribute to client satisfaction, supplier engagement, and the overall adoption of innovative payment strategies. The position offers ample opportunities for professional growth, cross-training, and exposure to emerging technologies within the financial sector. You will become a trusted advisor to clients, helping them recognize the value of paying suppliers with virtual credit cards. Your outreach will not only support client goals but also foster long-lasting supplier relationships built on transparency and mutual benefits. Maintaining a high standard of service is crucial in this role. You will be responsible for following up on inquiries, resolving issues, and providing detailed reporting that informs both internal teams and clients of outreach progress and success rates. Success in this role depends on strong collaboration with internal stakeholders. You will work closely with other team members and departments, ensuring all service delivery aligns with company standards and client expectations. In addition to regular responsibilities, you may be called upon to take part in special projects. This requires adaptability, initiative, and a commitment to continuous improvement.

Requirements

• Bachelor's degree, or equivalent work experience
• Five to seven years of relationship management experience
• Strong sales, business development, and relationship management skills with a demonstrated ability to grow client relationships, identify opportunities, and convert prospects into customers.
• Advanced knowledge of payment solutions, virtual card processing, merchant services, and CPS products and services.
• Broad understanding of bank products and services, with the ability to recognize opportunities for cross-selling and expanding customer relationships.
• Excellent verbal, written, interpersonal, and presentation skills, with the ability to communicate complex concepts clearly and persuasively to clients, suppliers, and internal stakeholders.
• Proven customer service and client relationship management experience, including managing customer expectations and delivering a high level of service.
• Strong telephone communication skills, including active listening, professionalism, empathy, and accuracy in customer interactions.
• Ability to build effective working relationships and collaborate across teams, departments, and external partners to achieve business objectives.
• Strong analytical and problem-solving skills, with the ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
• Thorough understanding of operational processes, procedures, and products/services relevant to payments and supplier enablement.
• Proficiency with Microsoft Office Suite and other business systems, with the ability to quickly learn and adapt to new technologies and platforms.
• Experience providing consultative advice, influencing decision-making, and presenting strategies, solutions, and results to clients and stakeholders.
• The ideal candidate is an experienced, client-focused professional with a proven track record in customer service and sales within the financial or merchant services industry.
• Confident communicator, adept at managing relationships and presenting complex concepts with ease.
• Familiarity with payment processing and virtual credit card technologies is highly desirable, as is proficiency in using analytical tools and computer systems.
• Thrive in a fast-paced, dynamic environment and are passionate about delivering outstanding service and innovative solutions.

Responsibilities

• Make outbound calls to suppliers on behalf of clients to accept a virtual credit card as a form of payment.
• Understand and describe the benefits of accepting virtual credit cards in a business-to-business (B2B) environment.
• Maintain a high level of service satisfaction by following up on inquiries.
• Provide required reporting on results.
• Perform customer contact primarily through telephone or email communication methods.
• Coordinate and interact with internal teams and individuals to ensure high levels of service.
• May work on other projects as needed.
• Become a trusted advisor to clients, helping them recognize the value of paying suppliers with virtual credit cards.
• Foster long-lasting supplier relationships built on transparency and mutual benefits.
• Follow up on inquiries, resolve issues, and provide detailed reporting that informs both internal teams and clients of outreach progress and success rates.
• Work closely with other team members and departments, ensuring all service delivery aligns with company standards and client expectations.
• Take part in special projects as needed.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level