Supplemental Support

National Life Insurance Company•Montpelier, VT

3h•Onsite

About The Position

At National Life Group, we are reimagining how we serve customers and agents by enhancing experiences, streamlining operations, and leveraging data for smarter decisions. Our mission is to activate, engage, and connect with buyers and sellers to boost production, strengthen relationships, and foster meaningful, purpose-driven connections that provide peace of mind. The After-Issue Temporary Support will collaborate across teams to support AI-driven initiatives, develop performance metrics, and analyze adoption and engagement, gaining hands-on experience in customer experience, operational strategy, and enterprise transformation while contributing insights that shape success. This position currently offers an onsite work schedule, with the expectation that you are in the office four days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.

Requirements

Interest in customer experience, operations, and data analysis
Strong communication and analytical skills
Collaborative and comfortable working with cross-functional teams
Highly reliable, engaged and possess a service attitude
Proactive in identifying opportunities and sharing ideas
Curious and eager to learn across multiple functions

Nice To Haves

Experience working with data (academic or practical) is a plus

Responsibilities

Rotate across teams to understand post-issue support and experience delivery
Present insights and recommendations in written, verbal, and presentation forms to guide strategy
Analyze customer and agent interactions to identify improvement opportunities
Execute improvement initiatives across after issue departments