Supplemental Nutrition Assistance Program (SNAP) Case Worker - Central Region - Continuous Posting

Commonwealth of Massachusetts•Fitchburg, MA

About The Position

The Massachusetts Department of Transitional Assistance (DTA) is hiring SNAP Case Workers to help individuals and families access food assistance benefits and other resources that promote stability and economic self-sufficiency. The role is suited to people with strong communication, organizational, and problem-solving skills who can navigate computer-based systems, manage multiple priorities, and provide respectful service to people from diverse backgrounds. Prior SNAP casework experience is not required; DTA provides training, guidance, and support in eligibility determination, case management, and connecting clients with community resources. The position serves the Central Region, with possible assignments at the Fitchburg, Framingham, Southbridge, or Worcester offices. Offers and office assignments depend on agency staffing needs. Based on assignment, travel may be required. Employees who use a motor vehicle for work travel must have a current and valid Massachusetts Class D license or an equivalent license from another state. The minimum entrance requirement is two years of full-time or equivalent part-time professional or paraprofessional experience in specified fields, including social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling. A bachelor's or higher degree may substitute for the experience, at two years of education for each year of experience. Education toward a degree is prorated based on completed requirements. The position is part of a continuous posting. Applicants remain active for 90 days and may be considered as openings arise, subject to job availability and agency staffing needs. A criminal background check is required before hiring, and education, licensure, and certifications will be verified. The Commonwealth offers an employee benefits package; compensation is determined based on factors including related experience, education, and applicable collective bargaining provisions.

Requirements

At least two years of full-time, or equivalent part-time, professional or paraprofessional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling.
A bachelor's or higher degree may substitute for required experience at a rate of two years of education for one year of experience; education toward a degree is prorated based on completed requirements.
Knowledge of proper English grammar, spelling, punctuation, and sentence structure, and the ability to prepare clear and accurate written communications.
Knowledge of basic mathematical principles and calculations.
Knowledge of interviewing techniques used to gather and evaluate information.
Knowledge of community resources, referral services, and social service programs available to assist individuals and families.
Based on assignment, travel may be required. Employees who elect to use a motor vehicle for travel must hold a current and valid Massachusetts Class D Motor Vehicle Operator's license or equivalent from another state.

Nice To Haves

Strong customer service and interpersonal skills, including professional communication with individuals from diverse backgrounds.
Excellent organizational and time-management skills, including prioritizing assignments and managing multiple responsibilities.
Proficiency with computer-based applications, data entry, and electronic recordkeeping systems.
Ability to conduct client interviews, gather relevant information, review documentation, and make accurate, informed determinations.
Ability to interpret, apply, and clearly explain laws, regulations, policies, and procedures.
Strong written and verbal communication skills, including accurate recordkeeping and discreet handling of confidential information.
Problem-solving ability, sound judgment, and skill evaluating information and identifying appropriate solutions.
Ability to work independently and collaboratively in a fast-paced, service-oriented environment.
Empathy, interpersonal awareness, and professionalism when assisting people experiencing financial hardship or challenging personal circumstances.
Ability to remain composed, adaptable, and productive when managing competing priorities and stressful situations.
Experience in customer service, human services, case management, administrative support, or other work involving direct interaction with the public.
Bilingual or multilingual proficiency.

Responsibilities

Help individuals and families determine initial and ongoing eligibility for SNAP and other applicable assistance programs.
Complete assigned case actions through an action-based, first-available-worker process, ensuring timely and accurate work.
Interview clients by telephone and through other approved communication methods to gather, review, and verify information using agency eligibility systems.
Maintain accurate client records, process case updates, and follow established policies and procedures.
Explain eligibility decisions, program requirements, and available benefits clearly and professionally.
Connect clients with other assistance programs, community organizations, healthcare providers, and resources that support stability.
Review and evaluate client information, resolve discrepancies, and make decisions consistent with applicable laws, regulations, and agency guidelines.
Provide responsive and compassionate customer service while managing multiple priorities in a high-volume environment.