Supplemental Instruction Specialist II

Tarrant County College District•Fort Worth, TX

10d•Onsite

About The Position

The Supplemental Instruction Specialist II provides front-line customer service to students, employees, and the public at the College. The role cross-trains across multiple Learning Commons areas and assists with clerical, customer service, learning lab, library, and other professional duties. The incumbent performs instructional tasks in a laboratory setting, tutors and teaches students, and handles more advanced tasks under limited supervision based on knowledge of Learning Commons policies and procedures. Duties vary by assignment and may involve library services or learning support. Library duties include answering moderately complex questions, locating materials and electronic resources, and checking in, checking out, and shelving materials. Learning support duties include maintaining maker-space equipment and software, teaching basic certification and safety courses, and assisting students individually or in groups with lesson assignments. The position is part-time, with a maximum of 19.5 hours per week. Scheduling may vary according to campus and departmental needs, and flexibility is required, including availability for evenings and weekends. The position is not eligible for remote work. The role works under the general supervision of the assigned campus leader.

Requirements

Associate degree or 60 college hours and one year of work experience related to the essential performance requirements, or an equivalent combination of education and work-related experience.
Excellent customer service and interpersonal relationship skills.
Ability to work effectively in a collaborative environment.
Ability to think critically, solve problems, and communicate effectively in a fast-paced environment with varied and unpredictable demands.
Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations.
Ability to use computer applications and enterprise systems, including word-processing, spreadsheet, and presentation software.

Nice To Haves

Bachelor's degree.
At least one year of experience planning and leading online or in-person interactive presentations.
At least one year of experience collecting or analyzing data using spreadsheets or other technology-based tools.

Responsibilities

Provide excellent customer service to Learning Commons patrons.
Greet patrons at the Concierge Desk and direct them to Learning Commons services as needed.
Cross-train to assist with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons.
Assist with creating and implementing training for Learning Commons staff.
Assist and supervise student workers in efficiently operating the Learning Commons.
Plan, prepare, and develop teaching aids and materials, and provide students with appropriate handouts and educational materials.
Assist with program bids, purchase orders, program recordkeeping, and advisory committee minutes.
Answer moderately complex library questions and refer questions to a librarian when appropriate.
Locate materials, including databases and electronic resources, for students and faculty.
Provide library check-in and check-out services and properly shelve materials.
Update and maintain maker-space hardware and software, which may include 3D printers, microscopes, iPads, AV equipment, tracking software, calculators, and graphic design or video-editing software.
Teach basic certification, safety, and training courses covering lab equipment.
Assist students individually or in groups with lesson assignments to present or reinforce learning concepts.
Represent the College in external community organizations and associations.
Attend work regularly and punctually, follow the work schedule, and complete required TCC Institute training and professional development.
Support the mission, values, goals, and principles of the College.
Perform other related tasks as required.