Supplemental Instruction Specialist I
About The Position
The Supplemental Instruction Specialist I provides front-line customer service to students, employees, and the public at Tarrant County College. The role cross-trains in multiple areas and supports clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons. The position is part-time and temporary, with a maximum of 19.5 hours per week; schedules may vary based on campus and departmental needs and may include evenings and weekends. The position is not eligible for remote work and has a starting pay of $18.22. The specialist provides guidance on College resources, supports Learning Commons operations, assists library patrons with information and technology, and provides tutoring, coaching, equipment preparation, training, and workshops. The position works under the general supervision of the assigned campus leader.
Requirements
- High school diploma or GED.
- One year of work experience related to the Essential Performance Requirements.
- Knowledge of principles and processes for providing customer and personal services.
- Customer service skills, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
- Active listening skills.
- Ability to apply critical thinking, logic, and reasoning to evaluate solutions, conclusions, or approaches to problems.
- Ability to select and use appropriate learning strategies, training methods, and instructional procedures.
- Service orientation and willingness to look for ways to help people.
- Ability to communicate information effectively.
Nice To Haves
- At least 12 completed undergraduate college credit hours with a cumulative GPA of 3.0 or higher.
- At least one completed undergraduate college-level course with a grade of B or higher in American Sign Language, Anatomy & Physiology, Biology, Chemistry, Mathematics, Microbiology, or Nursing.
Responsibilities
- Guide students, faculty, staff, and community members to relevant resources.
- Oversee the front desk and assist with Learning Commons operations, including appointment scheduling, calendar management, and electronic or phone communications.
- Monitor the Learning Commons to ensure users follow behavior policies.
- Answer questions about Learning Commons resources and services.
- Inventory, order, and check in materials and supplies, and follow safety, housekeeping, and security practices.
- Help patrons identify information sources for learning, research, and engagement.
- Make library materials, multimedia equipment, laptops, and other technology available, and assist with technology, hardware, and software questions.
- Troubleshoot printer, copier, and scanner issues.
- Assist patrons in person, by telephone, and electronically, answering questions or referring them to the appropriate person, department, or service desk.
- Help maintain maker space hardware, software, 3D printers, and other technology, including microscopes, iPads, AV equipment, tracking software, calculators, and graphic design or video editing software.
- Provide library material check-in and check-out services and shelve materials.
- Assist with reviewing, creating, and maintaining Library website content as assigned.
- Provide tutoring assistance in face-to-face, synchronous online, and asynchronous online modalities, in collaboration with faculty and the appropriate supervisor, following tutoring best practices.
- Provide students with appropriate handouts and educational materials.
- Provide academic coaching and mentoring, including study strategies, to students needing additional support.
- Prepare equipment for scheduled laboratory teaching sessions.
- Teach basic certification, safety, and training courses covering lab equipment.
- Prepare and deliver workshops, including creating and updating workshop materials.
- Partner with faculty for class-related special events.
- Assist the supervisor with delivering academic boot camps.
- Attend work regularly and punctually and follow a schedule that meets worksite demands.
- Complete required TCC training and professional development.
- Support the College's mission, values, goals, and principles.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
