SUPERVISORY SALES ASSOCIATE, FULL-TIME/RTC MINI MART

NEXCOM•North Chicago, IL

4d•Onsite

About The Position

As a Supervisory Sales Associate, you will be the face of our company to both associates and customers. You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates, ensuring the work environment is positive and productive. Through a continuous learning environment, you will be able to stay current on products we sell and be able to articulate our purpose in a manner that is educational, insightful, and professional. We are looking for someone with a positive and outgoing nature who enjoys serving others and making a positive impact on the organization.

Requirements

1-2 years of Retail or relevant work experience required.
Moderate level of knowledge of products/merchandise.
Strong interpersonal and communication skills.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively communicate with customers, peers, and management.
Ability to communicate on the telephone with proper etiquette.
Basic math functions such as addition, subtraction, multiplication, and division.
Ability to use a calculator and calculate percentages and ratios.
Must be able to make change in American monetary units.
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
Ability to work as part of a team and take initiative independent of direct supervision.

Nice To Haves

1 year of lead or supervisory experience preferred.

Responsibilities

Proactively engage and make a connection with customers.
Ask questions and listen to customer's needs.
Direct customers to merchandise; inform them about upcoming events, promotions, mobile offers, STAR card.
Provide premier customer service.
Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
Maintain store appearance.
Cross-sell products and know the layout of the store.
Make suggestions to customers on latest trends and current promotions based on customer's individual needs.
Upsell products.
Learn product features; keep up with the latest trends; leverage company tools and technology to confidently provide the customer with product knowledge/specs.
Use a Point-of-Sales system, process cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.
Complete various forms of paperwork, reports, and reconciliation.
Be the keeper of merchandise, complete all inventory processes and make sure merchandise is checked in and accurately ticketed. (May participate in periodic inventories).
Be responsible for the security of cash, fixed assets and merchandise inventory.
Provide direction on assignments including prioritizing projects/tasks, managing merchandise and inventory.
Adhere to assigned work schedule.
Provide effective leadership, demonstrate ability to direct, train and motivate associates; set a positive example.
Provide coaching and feedback timely and professionally.
Provide direction, work assignments, training to sales associates, provide input to Department Manager on associate performance.
May open/close locations.
Provide training/documentation to sales associates on product features.
Defuse escalated exchanges and create win/win situations.