Supervisory Program Specialist

Veterans Health Administration • Charleston, SC

1d

About The Position

This position is in the Health Care for Homeless Veterans (HCHV) Program within the Mental Health Service Line. The Supervisory Program Specialist collects, monitors, and analyzes data across HCHV, Contract Housing, HUD-VASH, Homeless Hotline, Grant and Per Diem, Homeless Prevention Programs, the Community Resource and Referral Center, H-PACT, collaborative community programs, and staffing to identify service gaps and needs.

The incumbent directly supervises a GS-7 Program Support Assistant, a GS-6 Medical Support Assistant, and a Driver, and is responsible for the direct supervision of Homeless Program support staff. The role provides program data management and analytical support, audits, management controls, and workload analysis. It involves developing relationships with program supervisors at each location and clinical and administrative staff, and ensuring annual training is completed.

The position supports development of long-range program plans, goals, objectives, and milestones and evaluates the effectiveness of the Homeless Program. The incumbent independently plans and executes assignments in a specialized technical setting, plans and schedules subordinate work, sets short-term priorities, and assigns work based on employee skills and mission requirements. The role also supports Equal Employment Opportunity action plans and other required special employment initiatives, promotes resolution of employee-management disputes, and makes fair and timely decisions within delegated EEO complaints authority.

The incumbent identifies and integrates internal and external issues affecting the organization and monitors the continuum of homeless services to improve effectiveness, efficiency, and client and stakeholder satisfaction. The role analyzes unmet needs reported by staff and Veterans and monitors workload and staff productivity using VSSC and Homeless Program Data Cubes. The incumbent leads analysis of program data, develops, implements, evaluates, and improves processes, and presents findings to help program staff identify service gaps and plan service expansion. The position reports to the Section Chief, Homeless Program. The Homeless Program reports to the ACOS for Mental Health.

The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework may be authorized; eligibility will be discussed during the interview. This is not a virtual position. Relocation and recruitment incentives are not authorized, and the Critical Skills Incentive is not approved. A permanent change of station is not authorized.

Requirements

• U.S. citizenship is required.
• Applicants must complete the application, questionnaire, and required online assessment.
• Selective Service registration is required for males born after December 31, 1959.
• Current or former Federal employees applying under applicable conditions must meet the GS-11 time-in-grade requirement: 52 weeks at GS-09.
• Qualify through one year of specialized experience equivalent to at least GS-09, including program or administrative management skills, qualitative or quantitative program assessment and improvement methods, and knowledge of applicable health care program laws, policies, regulations, and directives.
• Specialized experience should include organizing and prioritizing work and knowledge of VHA and Human Resources regulations, contracting, financial tracking, processes, and procedures.
• Alternatively, qualify through a Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education toward such a degree, or a related LL.M. demonstrating the required knowledge, skills, and abilities.
• A combination of qualifying education and specialized experience may be used at the GS-11 level; transcripts are required when education is used to qualify.
• Submit transcripts when education is used to meet qualification requirements; foreign education requires a Certificate of Foreign Equivalency.
• Selected applicants must complete pre-employment onboarding and a background/security investigation, and provide acceptable identification.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Serve a one-year probationary period or two-year trial period, as applicable.

Responsibilities

• Supervise Homeless Program support staff, including a Program Support Assistant, Medical Support Assistant, and Driver.
• Develop working relationships with Homeless Program supervisors at each location and with clinical and administrative staff.
• Ensure annual training is completed.
• Provide data management and analytical support, audits, management controls, and workload analysis for the program.
• Plan and schedule subordinate work, set and adjust short-term priorities, and assign work based on employee skills and mission requirements.
• Support Equal Employment Opportunity action plans and other special employment program initiatives required of Federal managers.
• Promote actions to prevent unnecessary escalation of employee-management disputes and render fair, timely decisions within delegated EEO complaints authority.
• Monitor components of the homeless services continuum to improve effectiveness, efficiency, and client and stakeholder satisfaction.
• Analyze unmet needs reported by staff and Veterans and monitor workload and staff productivity using VSSC and Homeless Program Data Cubes.
• Lead analysis of data submitted by homeless program components; develop, implement, evaluate, and improve processes; and present findings to help identify service gaps and plan service expansion.
• Contribute to long-range program plans, goals, objectives, and milestones, and evaluate Homeless Program effectiveness.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific eligibility depends on position type.
• VA may grant newly appointed Federal employees credit for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual, subject to prior request and approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Ph.D. or professional degree