Supervisory Mobility Transportation Specialist-Mobility Manager

Veterans Health Administration • Coatesville, PA

2d • Onsite

About The Position

The primary purpose of this position is to manage all Veteran Transportation Service (VTS) and Beneficiary Travel (BT) Program activities, including patient transport, Special Mode Travel (SMT), mileage reimbursement claims, transportation contracts, 911 ambulance claims, inter-facility transfers, and common carrier transportation. This position also supervises/ensures the VTS and BT processes comply with regulatory guidance, while assuring program effectiveness. The incumbent is also responsible for working with state Veterans and Transportation Agencies and local transportation providers to establish expanded transportation networks to improve Veterans access to care. Manages the Veterans Transportation Program, which provides safe and reliable transportation to Veterans who require assistance traveling to and from VA health care facilities and authorized non-VA health care appointments within the Coatesville VAMC catchment area. Orchestrates travel for eligible enrollees through mileage reimbursement and contracted travel modes. Plans, develops, evaluates, markets and directs key administrative activities in multiple programs related to transportation system for Veterans, active duty service members, Caregivers and others in metropolitan and rural/remote rural areas, especially those which are disabled, frail, elderly or receiving life dependent treatments (dialysis, chemo therapy, radiation therapy, etc.). Conducts complex and special studies for efficiency and productivity and recommends changes or improvements in work methods and procedures. Identifies resources (staffing, funding, equipment, facilities) required to support varied level of program operations. Manages transportation budget, analyzes organizational budgets, and provides advice and recommendations to Medical Center management, as appropriate, including critical budget areas and all transportation program matters. Provides consistent and effective outreach to community transit authorities. Coordinates the preparation and submission of recurring monthly, quarterly and annual performance improvement reports, management briefings, summaries, and a wide variety of nonrecurring reports. Assures performance measures and standards issued by various accrediting, regulatory, and higher agency authorities. Performs the full range of supervisory responsibilities to include but not limited to establishes guidelines and performance expectations for staff; observes and evaluates employees' performance; provides advice, counsel, and instruction to employees on both work and administrative matters; hears and resolves minor complaints and grievances; reviews, approves or disapproves leave requests; adjusts work procedures among staff according to workload, etc. Assures that all transportation staff obtains and maintains appropriate licenses, certifications and training appropriate for each position.

Requirements

• Must be a U.S. Citizen.
• Must complete all required steps in the process, including application, assessment, and questionnaire.
• Must complete an online onboarding process.
• Must provide acceptable forms of identification.
• May be required to serve a 1-year probationary period or 2-year trial period.
• Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9.
• At least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service that has given the applicant the particular knowledge, skills and abilities required to successfully perform the duties of a Supervisory Mobility Transportation Specialist - Mobility Manager.
• Specialized experience includes: fleet management and/or common carrier transportation; planning and directing administrative activities related to transportation; prioritizing program resource when conflicts arise; analyzing and evaluating information pertinent to the efficient and effective operation of a transportation program; and providing leadership/supervision, instruction/counsel to employees.
• Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.
• Successful completion of a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related, with a major study in accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the Supervisory Mobility Transportation Specialist - Mobility Manager position.
• A transcript is required if substituting education for required experience or using combination for qualification.
• Applicants will be required to complete a Supervisory Situational Judgment Test (SSJT).

Nice To Haves

• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Manages all Veteran Transportation Service (VTS) and Beneficiary Travel (BT) Program activities, including patient transport, Special Mode Travel (SMT), mileage reimbursement claims, transportation contracts, 911 ambulance claims, inter-facility transfers, and common carrier transportation.
• Supervises/ensures the VTS and BT processes comply with regulatory guidance, while assuring program effectiveness.
• Serves as the Contracting Officer Representative for all transportation contracts, including common carrier, Special Mode, ambulance, and air ambulance.
• Works with state Veterans and Transportation Agencies and local transportation providers to establish expanded transportation networks to improve Veterans access to care.
• Manages the Veterans Transportation Program, providing safe and reliable transportation to Veterans.
• Orchestrates travel for eligible enrollees through mileage reimbursement and contracted travel modes.
• Plans, develops, evaluates, markets and directs key administrative activities in multiple programs related to transportation system for Veterans, active duty service members, Caregivers and others.
• Conducts complex and special studies for efficiency and productivity and recommends changes or improvements in work methods and procedures.
• Identifies resources (staffing, funding, equipment, facilities) required to support varied level of program operations.
• Manages transportation budget, analyzes organizational budgets, and provides advice and recommendations to Medical Center management.
• Provides consistent and effective outreach to community transit authorities.
• Coordinates the preparation and submission of recurring monthly, quarterly and annual performance improvement reports, management briefings, summaries, and a wide variety of nonrecurring reports.
• Assures performance measures and standards issued by various accrediting, regulatory, and higher agency authorities.
• Performs the full range of supervisory responsibilities.
• Assures that all transportation staff obtains and maintains appropriate licenses, certifications and training appropriate for each position.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Ph.D. or professional degree