Supervisory Transportation Assistant

Veterans Health Administration • Phoenix, AZ

5d • Onsite

About The Position

The primary purpose of the Supervisory Transportation Assistant is to be the general Supervisor of the Transportation Assistants in Beneficiary Travel (BT) in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA) at the Phoenix VA Health Care System (PVAHCS) in the Health Administration Service (HAS). This is not a virtual position, and you must live within or be willing to relocate within a commutable distance of the duty location. Major duties and responsibilities include: Independently plan, direct, and manage the Phoenix VA Health Care System (PVAHCS) Beneficiary Travel Program. Manage program operations to identify and define requirements for the use of automated systems, provide training for Beneficiary Travel staff on a variety of transportation management and patient related software such as Computerized Patient Record System (CPRS) and Veterans Information Systems and Technology Architecture (VISTA). Maintain communication with appropriate local, state, and federal agencies, and private interests. Is the first line response to concerns, complaints, Veteran and Congressional inquiries. Provide direct supervision to 12 Beneficiary Travel employees (GS-5/6/7). Provide daily supervision and guidance. Establish guidelines and performance expectations for staff, which are clearly articulated and measurable through the formal employee performance management system. Survey and evaluate transportation program operations to access compliance with applicable regulations, policies, procedures, and sound management practices for Beneficiary Travel compliance. Must be familiar with timekeeping procedures, both manual and electronic and pay regulations for Title 5 employees. Initiate nondiscrimination and affirmative action for the area under supervision in the following ways: (1) promotion of employees and recruitment of applicants; (2) fair treatment of employees; (3) encouragement and recognition of employee achievements; (4) career development. Provide direct on-the-job training for employees, broaden employee training, and provide backup skills by cross training. Exercise supervisory authorities and responsibilities involving work assignment and review, administrative and personnel management functions relative to the staff supervised. Establish and maintain knowledge of various groups and organizations, such as stakeholders, other hospital, public health officials and organizations, volunteer work groups, and the community at large. Consistently communicate and treat customers (patients, visitors, volunteers, and all Medical Center staff) in a courteous, tactful, and respectful manner. Establish criteria to measure and/or predict the attainment of program or organizational goals and objectives. Performs other duties as assigned.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Must complete all required steps in the process, including application, assessment, and questionnaire.
• Must complete an online onboarding process.
• Must provide acceptable forms of identification to complete pre-employment requirements.
• Must participate in the seasonal influenza vaccination program.
• Must serve a 1-year probationary period.
• One (1) year of specialized experience that equipped you with the knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of this position.
• Specialized experience includes: supervising employees (including assigning work, evaluating performance, providing training, etc.); overseeing office operations; budgetary and financial management analysis, and reporting.
• All experience listed on your resume must include the month and year start/end dates.
• Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
• Incumbent will be exposed to stressful working situations that will require a mature approach and collective reasoning to overcome.
• The incumbent is subject to a great deal of stress because of the high volume of work, the need for accuracy, frequency of interruptions and ever-changing demands due to program changes.

Nice To Haves

• Must live within or be willing to relocate within a commutable distance of the duty location.

Responsibilities

• Independently plan, direct, and manage the Phoenix VA Health Care System (PVAHCS) Beneficiary Travel Program.
• Manage program operations to identify and define requirements for the use of automated systems, provide training for Beneficiary Travel staff on a variety of transportation management and patient related software such as Computerized Patient Record System (CPRS) and Veterans Information Systems and Technology Architecture (VISTA).
• Maintain communication with appropriate local, state, and federal agencies, and private interests.
• Serve as the first line response to concerns, complaints, Veteran and Congressional inquiries.
• Provide direct supervision to 12 Beneficiary Travel employees (GS-5/6/7).
• Provide daily supervision and guidance.
• Establish guidelines and performance expectations for staff, which are clearly articulated and measurable through the formal employee performance management system.
• Survey and evaluate transportation program operations to access compliance with applicable regulations, policies, procedures, and sound management practices for Beneficiary Travel compliance.
• Be familiar with timekeeping procedures, both manual and electronic and pay regulations for Title 5 employees.
• Initiate nondiscrimination and affirmative action for the area under supervision in the following ways: (1) promotion of employees and recruitment of applicants; (2) fair treatment of employees; (3) encouragement and recognition of employee achievements; (4) career development.
• Provide direct on-the-job training for employees, broaden employee training, and provide backup skills by cross training.
• Exercise supervisory authorities and responsibilities involving work assignment and review, administrative and personnel management functions relative to the staff supervised.
• Establish and maintain knowledge of various groups and organizations, such as stakeholders, other hospital, public health officials and organizations, volunteer work groups, and the community at large.
• Consistently communicate and treat customers (patients, visitors, volunteers, and all Medical Center staff) in a courteous, tactful, and respectful manner.
• Establish criteria to measure and/or predict the attainment of program or organizational goals and objectives.
• Performs other duties as assigned.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
• Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed